The debt recoveries officer is responsible for coordinating the debit recovery process by identifying and contacting default clients to minimize arrears which client relationship officers have failed to collect.

COMPETENCIES

•      Excellent communication and negotiation skills

•      Strong interpersonal and listening skills

•      Computer literate

•      High level of integrity and professionalism

•      Ability to work under pressure and meet recovery targets

•      Strong understanding of credit risk and debt collection processes

ESSENTIAL DUTIES AND RESPONSIBILITIES

•      Monitor loan portfolios to identify accounts that are 30 days and above in arrears

•      Roll back delinquent accounts from 30 days past due to current (PAR 1)

•      Identify root causes of loan defaults and recommend corrective actions to the Supervisor

•      Develop and manage realistic repayment plans with defaulting clients

•      Conduct regular field visits to clients’ business and residential locations

•      Escalate difficult or uncooperative cases to Legal at the appropriate stage

•      Ensure strict adherence to FINCA policies and procedures Prepare and submit weekly recovery performance reports

 QUALIFICATIONS

•      Diploma or Degree in Banking & Finance, Business Administration, Economics, or any other related business field

•      Minimum of 2 years’ experience in debt collection and credit risk management within a Bank or Microfinance Institution

•      At least 2 years’ experience in a financial institution with exposure to lending, credit administration, or debt recover