JOB OPPORTUNITY – Customer Support Engineer

An ICT Company is inviting suitably qualified and experienced persons to

apply for the position of Customer Support Engineer.

Qualifications and Technical Skills

1) A Bachelors or Diploma in Electrical and Electronics Engineering. A Bachelor’s degree in

Computer Science is also acceptable.

2) Hands-on experience with troubleshooting and repairing printers and multifunctional devices.

3) Understanding of server hardware, Windows Server OS, and basic network concepts (TCP/IP,

DHCP, DNS, Wi-Fi).

4) Proficiency in diagnosing PC hardware/software issues (Windows OS, Microsoft 365 Suite)

5) Familiarity with CRM.

6) 1 to 3 years of experience in a technical support, field service or help desk role

7) Certifications such as Cisco, ComTIA A+, N+ or Manufacturer specific certifications (e.g. HP, HPE,

Dell) are a strong plus

8) 1 to 2 years of experience in a technical support, field service or help desk role

9) Certifications such as Cisco, ComTIA A+, N+ or Manufacturer specific certifications (e.g. HP, HPE,

Dell) are a strong plus

Responsibilities

1) Technical support & troubleshooting

2) Hardware Repair and Maintenance

3) Server and Network support

4) Issue Documentation: Accurately log all support interactions, actions taken, and solutions in the

CRM. Maintain clear records of repairs and parts used.

5) Preventive Maintenance

6) Inventory Management