This job listing has expired and may no longer be relevant!
8 Aug 2023
Customer Service Representative at Astro Technology
Never Miss a Job Update Again. Click Here to Subscribe
We have started building our professional LinkedIn page. Follow
- Company: Astro Technology
- Location: Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: Customer Service Jobs in Zambia
Job Description
Duties and Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Method of Application
Application: Suitably qualified and interested candidates may send their detailed CVs and Applications on email : [email protected] on or before 10th August 2023.