About the job

Airtel Networks Zambia Plc seeks seeks to recruit a Customer Retention Analyst who will be be responsible for developing, implementing and optimizing the reporting framework that will drive the insights needed to improve campaign performance.

CORE RESPONSIBILITIES ARE:

• Campaign Programming and Creation.
• Campaign Quality Assurance and Integrity checks.
• Campaign Performance Optimization, Tracking and Reporting.
• Survey Data Collection, Validation and Opportunity analysis.
• Marketing Communication.

REQUIREMENTS:

Educational Qualifications & Functional / Technical Skills:

• A recognized university degree in Marketing, Engineering, Actuarial or equivalent.
• Strong SQL and data mining knowledge.
• Experience in a telecommunication environment will be an added advantage.
• Analytical skills and capabilities.

Relevant Experience:

• Minimum of 3 years working experience in Customer Value Management campaign management and programming.
• Extensive campaign analysis and reporting experience in a complex environment.
• Strong commercial acumen and customer focus.
• Excellent communication skills and stakeholder management.

COMPETENCIES REQUIRED FOR THE POST

• Result orientation.
• Achieving Business Success and relationship management.
• Proactive and displaying Entrepreneurial Spirit.
• Ability to work under pressure.
• Must be a Member of the Zambia Institute of Marketing

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.