WE ARE HIRING

CRM Coordinator

Location: Lusaka, Zambia
Employment Type: Full-Time

NTEMBA24 is looking for a customer-focused, organized and proactive CRM Coordinator to join our Retail and Marketing Team. The successful candidate will be responsible for strengthening customer relationships, growing the loyalty program and improving customer engagement and retention.

Key Responsibilities

• Enroll customers into the NTEMBA24 loyalty program
• Maintain accurate customer data and profiles
• Capture and manage customer feedback and complaints
• Support personalized customer service and VIP engagement
• Monitor customer trends and provide reports to management
• Coordinate customer follow-ups and retention activities
• Work closely with store teams to improve customer experience

Requirements

• Good  communication and customer service skills
• Strong organizational and reporting abilities
• Basic computer and data management skills
• Experience in retail, customer service or CRM is an added advantage