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30 Aug 2022

Construction Equipment Service Manager at Hitachi Construction Machinery Zambia Co. Ltd.

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Job Description

Purpose of the role:
To ensure an effective support to clients for all machineries and to manage all aspects of the Service Department on a day-to-day basis for achievement of HCMZ business goals and objectives.

Reports to: Operations Manager
Branch: Lusaka

Key Responsibilities:
The Construction Equipment Service Manager will be required to perform the following tasks:

Technical Support

  • Assist with technical enquiries and technical problems with machines to resolve product issues;
  • Investigate into field information reports to identify notifications of serious problems;
  • Determine the cause of problems and submit Field Information Report to factory to assist customer and provide accurate feedback;
  • Receive and inform service bulletin instructions and make a plan/manage to ensure compliance;
  • Provide technical support to customers (remote and physical) to ensure products operate continuously;
  • Provide technical support to all external customers and conduct continuous monitoring of service and product quality;
  • Perform any ad-hoc projects on request;
  • Collecting components change-out history/tracking and ensure updating;
  • Assist the assessment of failed components and work with Reman Factory for the cause of failure and to ensure improvement.

Warranty Claims

  • Ensure information on all warranty claims are correct;
  • Ensure continuous checking of Field Information Report to ensure warranty claims are processed timeously;
  • Conduct trend analysis on all warranty claims to identify possible trends in breakdowns;
  • Act the judgement on all warranty claims to ensure accurate claims are processed;
  • Ensure to confirm costs recovery through warranty claims to HCAF and Customer service jobs.

Ad Hoc Duties

  • Perform any reasonable request as requested by Line Manager or HCMZ Management within a reasonable time.

People Management

  • Set SMART annual performance objectives;
  • Ensure HR policies and procedures are adhered to;
  • Ensure formal Performance Management is undertaken twice annually and performance objectives achieved by team members as set out in job profile/ performance agreement;
  • Ensure Recruitment process is adhered to in line with company procedures and policies;
  • Ensure orientation is done within 1 month of appointment in line with company procedures and policies;
  • Set Personal Development Plans for the team annually;
  • Submit the training needs of the team within a specified time frame;
  • Ensure coaching and counseling is conducted to meet individual needs;


  • Ensure safety standards are adhered to;
  • Maintain a safe working environment and follow safety regulations;
  • Promote the culture of safety, quality & efficiency;
  • Health and Safety standards, regulations and procedures adhered to at all times.
  • Ensure unsafe practices/potential hazardous situations are rectified and reported;

Minimum Qualifications and Experience

  • Must have a full Grade 12 certificate
  • Bachelor’s Degree in Mechanical Engineering or Electrical Engineering
  • Minimum experience of 6 years in a Mining Equipment Industry with focus on Heavy Equipment Machinery.
  • Valid driver’s license
  • Member of Engineering Institution of Zambia (EIZ)


  • Advanced knowledge of Machines & Equipment
  • Knowledge of maintenance management
  • Knowledge of basic structure/welding work
  • Customer & Industry Knowledge
  • Technical background
  • People Management Skills
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Method of Application

If you meet the requirements above, email your detailed C.V, certified copies of certificates and cover letter in a single document to [email protected], or send your application to:

The Human Resource Manager,

Hitachi Construction Machinery Zambia, Co. Ltd.

KK International Airport Road, Plot 2350/M

P.O. Box 30182, Lusaka.

The closing date for applications is Monday 5th September, 2022. Only shortlisted candidates will be contacted.


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