This position is responsible for interacting with existing and new customers, negotiating outstanding payments, ensure that customer accounts are monitored to a high standard on a continuous basis and manage all customer account queries. The person will need to be target driven, motivated, and demonstrate negotiation skills

Key Responsibilities:

• Develops overall corporate policies regarding collections of overdue/delinquent accounts.
• Ensures all collections policies are followed.
• Contact customers by phone to negotiate and discuss payment strategies
• Ensure compliance and customer focused collections
• Ensuring that accurate records are recorded and maintained in the relevant systems
• Identifying and understanding customer’s history and current circumstances and evaluating appropriate payment proposals.
• Maximizing collection and collating high quality dispute information.
• Ability to work a large volume of accounts
• Achieve and surpass weekly and monthly collection targets
• Assisting with ad hoc administrative tasks as designated by Branch Manager

Desired Profile:

• Must have Collections exposure
• Understanding of banking Industry
• Must have excellent communication and inter-personal skills
• High level of business orientation and understanding
• Good planning and understanding of Client Management
• Quick learner

Qualifications

Preferable Diploma in Finance or Any Business-related Qualification.

Residents of respective locations are encouraged to apply