CLIENT RELATIONS OFFICER (TEMPORAL)

1.0 Background

Kwacha Pension Trust Fund (KPTF) is a single employer Defined Benefit (DB) pension Fund.  The Fund invites suitably qualified individuals to apply for the position of Client Relations Officer. The ideal candidate should be self-driven, innovative, energetic, possess excellent communication and interpersonal skills, well organised and uphold ethical conduct and integrity.

2.0 Responsibilities

The overall responsibility of the Client Relations Officer is to implement the Fund’s communication strategy, which is one of the key objectives of the Fund’s Strategic Plan. Other responsibilities include but are not limited to:

• To draft and implement the Fund’s Communication  Strategy;
• To review the Fund’s Communication related Policies, including the Complaints Handling Policy;
• To execute the Fund’s communication plans including Annual General Meetings and enhance Member awareness;
• Undertake Client relations functions aimed at promoting the corporate image of the organisation;
• Assist with the development of the Mobile Application for efficient handling of complaints;
• Recommend and implement digital communication solutions;
• Enhance the look and feel of the website and ensure that website content remains relevant;
• Participate in the Member physical compliance checks;
• Analyse complaints and recommend relevant remedial measures;
• Publication of the Fund’s Newsletter; and
• Ensure compliance with the applicable Regulatory guidelines.

3.0 Qualifications

• Grade Twelve Certificate with minimum of credits in English and Mathematics
• Bachelor of Arts Degree in Communication/ Business Administration/ Marketing/ any other related business studies;
• 5 years of experience in a similar position; and
• Experience in the Financial Sector and the Pensions and Insurance industry will be an added advantage.

4.0 Required Skills

• Excellent listening, oral and written communication skills;
• Ability to multitask and prioritise projects;
• Interpersonal skills and the ability to interact with various interest groups;
• Excellent time management and organizational skills;
• Experience with strategy formulation, execution and communication; and
• Able to work with minimum supervision.