Position: Claims Manager

Klapton Insurance Zambia (KIZ) is seeking an experienced and dedicated Claims Manager to lead our claims function and strengthen the delivery of efficient, professional, and customer-focused claims service.

If you are a results-driven insurance professional with a passion for service excellence, this opportunity is for you.

As the Claims Manager, you will be responsible for:
Managing the full claims lifecycle, from registration to final settlement

Allocating accurate reserves for all registered claims

Guiding clients and claimants throughout the claims process

Engaging service providers to ensure timely and fair claim outcomes (Motor & Non-Motor)

Providing clear, professional, and timely feedback to clients and third parties

Demonstrating empathy and professionalism in all client interactions

Preparing management and operational claims reports

Upholding strong claims governance and service standards

Requirements
Minimum Degree In Insurance or any other related field

Minimum 5 years experience

Strong communication skills including oral, written

Customer centric and empathetic towards needs of the client

Very detailed oriented and analytical mindset

Underwriting background is an added advantage

Able to drive and has a valid drivers licence

Decisive and solution oriented mindset