An exciting opportunity exists for Branch Tellers to join the Mukuru team based in Zambia.

The purpose of this position is to provide remittance disbursement services in a professional and efficient manner.

The Teller reports directly to the Branch Manager.

This position is responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally compliant manner by checking the integrity of the documents provided and identify potential fraudulent documents.

Internal Liaison takes place with the branch staff. External liaison takes place with external customers.

Duties and Responsibilities (include but not limited to):

• Process remittance transactions accurately
• Ensure correct and valid documentation is provided by customers in order to ensure legal compliance
• Escalate any suspicious documentation to the branch manager before processing
• Manage own stock to ensure accurate balancing
• Maintain current knowledge of foreign exchange and Cash Stops App
• Complete daily system tests on the system, must achieve 100% or go back and try again
• Uphold the company brand
• Give information based on the training received
• Manage own professional and self-development

Key Requirements:

• Grade 12 or equivalent (Essential)
• Diploma in Business Management (Advantageous)
• Mukuru Forex Consultant training course (Essential)
• Must remain current and competent by passing tests and assignments (Essential)
• Understanding and speaking of a local language (Essential)
• 1-year Customer Service Consultant experience (Essential)
• Cash handling experience (Desirable)
• Knowledge of foreign currencies
• Knowledge of FICA regulations
• Knowledge of Cash Stops App system

Additional Skills:

• Computer skills
• Telephone skills
• Verbal and written communication skills
• Organisational & administrative skills
• Attention to detail

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGET