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2 Apr 2024
Branch Manager at United Bank for Africa (Z) Ltd
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- Company: United Bank for Africa (Z) Ltd
- Location: Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: Administrative/Secretarial Jobs in Zambia
Job Description
Division: Retail Banking
Department: Retail Banking
Essential Information:
To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis
Reporting Relationships:
Functionally reports to the Head, Retail Banking
Job Duties:
1. Business Growth
- Entrench growth by market dominance and market share multiplication
- Ensure that the overall budget of the Business Office is met and surpassed
- Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
- Network with all potential clients in all relevant categories of own locality
2. Profitability Management
- Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
- Driving through the business segments within the branch to ensure maximization of coverage in own locality
- Develop and manage strategies to increase the share of wallet of all types of customers within own locality
3. Branch Operations & Leadership
- Own responsibility for the Business Office – Market Facing & Customer Service functions
- Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
- Responsible for brand and ambience management within the branch
- Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
- Direct and coach the branch team while instituting and driving a learning culture within the branch
Key Performance Indicators:
- Budget – Financial KPIs
- Core Values
- Staff Attrition
Skills:
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Strong interpersonal and communications skills
- Leadership
- Negotiations
- Proactive
- Passion for business development and acquisition
- Technology savvy
Job Requirements & Knowledge:
- Credit and Marketing
- In-depth knowledge of the business environment
Application requirements:
- First degree with credit or better in any field including an acceptable professional qualification in Banking or Accountancy
- Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.
- Eight (8) years cognate experience, of which 6 must have been in the banking industry and at least 3 years retail banking experience in operations or marketing