Purpose of the role:
To assist the Site Manager, Develop and implement Branch plans as aligned to corporate strategy and manage all aspects of the Branch operations on a day-to-day basis for achievement of HCMZ business goals and objectives.

Reports to: Lumwana Branch Manager
Location: Lumwana.

Key Responsibilities
The Assistant Site Manager will be required to perform the following tasks:

Branch Operations

• Assist in Managing & monitoring all aspects of operations, service, planning and parts at the Branch.
• Assist to Manage and support all OEM product support campaigns and projects.
• Monitor and ensure oversight of job/maintenance are executed to the highest standards.
• Ensure quality assurance in all processes.
• Ensure a high level of asset management and maintenance.
• Ensure compliance with legislative requirements & company policies.
• Develop and implement procedures.
• Encourage continuous improvement across all processes and policies.
• Manage team performance by setting performance management KPI’s, conduct regular reviews with employees and give feedback.
• Responsible for supervising and appraising subordinates in Department.

Customer Relations

• Compile service level agreement & monitor aftermarket services.
• Ensure efficient and effective customer support.
• Provide accurate advice that is aligned with OEM and the customer’s needs/ expectations.
• Building and maintaining long-term relationships with customers.
• Queries quickly resolved efficiently and effectively.

Budget and Inventory Control

• Monitor and report site budgets and business plans.
• Assist to Manage site budgets and to ensure targets are met by the Branch.
• Manage inventory levels in accordance with planned, critical and contingency levels to support set targets.
• Asist to Manage procurement & logistics activities for the Branch.

Safety Assurance

• Ensure HSEQ management plan is maintained.
• Ensure Health and Safety standards, Regulations and Procedures are adhered to at all times.
• Work hand in hand with the Safety Department to ensure all incidents in the Section are reported, remedial measures enforced, and appropriate safety training conducted.
• Ensure employees wear correct PPE at all times and ensure they adhere to the policy.

Minimum Qualifications and Experience

• Must have a full Grade 12 certificate.
• Must have a Degree/Diploma in Engineering.
• Must have Mining Fleet Maintenance management experience of at least 6 years.
• Must have experience in a Mining industry or similar field.
• Member of Engineering Institution of Zambia (EIZ).
• Valid Silicosis Certificate.
• Valid driver’s license

Competences

• Good analytical skills.
• Good communication skills.
• Good customer relations.
• Advanced knowledge of machines & equipment.
• Technical background.
• Apply effective planning & forecasting management.