ASSISTANT MANAGER IT INFRASTRUCTURE & NETWORKS (1) – LUSAKA

JOB SUMMARY
To contribute to Bayport Financial Services growth and profitability through managing IT network infrastructure and associated Systems to ensure stable IT platform for business operations.

JOB SPECIFICATIONS

• Network Management: Ensuring that the Network organisation wide is properly managed by Managing Company’s Internet, LAN, WAN, & VPN connectivity and Services.
• Ensure strict enforcement of IT security as per policy and standards
• Perform regular firmware updates for all network elements and server technologies in the environment.
• Telephony, Messaging and Video Conferencing: Maintain and monitor all IP Telephony, PSTN/MNO services, Messaging (SMS) and video conferencing infrastructure
• Perform regular firmware updates on IP Telephony servers and VoIP endpoints.
• Ensure internet availability by proactively monitoring performance and ISP management.
• Ensure all server are operational and regularly updated
• Perform daily monitoring all CCTV infrastructure (NVRs, Cameras, footage storage etc.) and operability.
• Installation and Troubleshooting of CCTV infrastructure..
• Coordinate all the IT Security Requirements from the Infrastructure and Network System perspective.
• Contribute to the Monthly Risk Register formulation.
• Ensure that backup for all the systems under support are backed up as per backup Policy and Procedure
• Ability to provide troubleshooting of incident alarms for Servers, UPS, Rectifiers/Inverters, and battery banks and escalation to appropriate vendor.
• Oversee preventative and corrective maintenance of UPS/Invertors units by support vendor.
• Manage relationships with IT Vendors in the following systems to ensure provision of quality service: Data Connectivity, Internet Service, IT Security, Servers, Clean Power Systems & Telephony Systems.
• IT Asset Management; Plan, monitor, record IT hardware assets and software license in an IT asset register.
• Participation in the formulation of the Budget for IT function and recommending it to Senior Management
• ATM hardware Biometrics: Ensure that the Biometric System is working properly and that data is added, removed and backed up on the biometric system.
• Supervises, motivates, and evaluates staff; delegates work; provides technical support and infrastructure training.

MINIMUM REQUIREMENTS

• Bachelor’s Degree in Information Technology/Computer Science or a related field.
• ITIL and CCNA/CCNP (or similar networking) professional certifications will be an added advantage.
• At least 4 years work experience in an IT Windows/Linux Environment Support, Server Management, Computer Networking (Firewalls, Routers, Switches) and Security Systems (Firewalls, IPS, EDR).
• Financial services & Project Management exposure will be an added advantage.

OTHER REQUIREMENTS

• Effective oral and written communication skills
• Strong analytical and problem-solving skills
• Resilient & Ability to work well under minimum supervision
• Proactive and self-motivated
• Attention to detail and ability to work accurately
• Maintain the highest level of confidentiality and integrity
• High level of Discipline