• Train and guide departmental agency staff to meet expected goals.
• Set monthly agency goals and measure results vs goals.
• Build and maintain strong customer  relationship by providing excellent customer service.
• Identify performance improvement areas and provide recommendations.
• Communicate agency performance levels including areas of concern to management.
• Develop action plans for improving agency performance.
• Follow all company performance guidelines and policies.
• Develop business improvement initiatives based on market trends and competitors.
• Ensure that monthly reports are submitted on 05th of every month.
• Manage agency tellers to achieve company goals and objectives.
• Any other duty assigned by the supervisor.

QUALIFICATIONS

• Must have grade twelve(12) school certificate or equivalent
• Must have any tertiary qualifications in any relevant field.
• Must have good problem solving and decision making skills.
• Must be computer literate.