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Job Summary

The Primary responsibility of the job is to deliver excellent operational performance through undertaking a wide range of processes and service activities within KYC i.e. Manual salaries, Standing Orders and ADMS.
To provide support to the entire bank by processing all liability account applications and updates.

The jobholder is responsible for capturing new account details and execution of customer instructions for updates on existing accounts.

Job Description

Accountability:  Absa Dormancy Management System (ADMS): – (75%)

Outputs:

• Ensure that unclaimed and dormant accounts are reconciled weekly and evidenced by manager’s review.
• Ensure that the monthly ADMS reports are actioned and reviewed by the manager.
• Reports R022, R021, R011 and R012 should be sent to the branches for actioning.
• Ensure that commission is collected when payment is processed as per tariff guide on all dormant accounts.
• Ensure that mandates for dormant accounts paid are attached to the claim form as proof of ownership of the claimant and where not dispensation was given to pay.
• Review claim forms and make payments on the ADMS system and BRAINS
• Monthly Recon of Report UN 007
• Ensure that dormant accounts that have clocked 10yrs are transferred to Central Bank and that record on transfer is in place.
• Ensure that dormant checklist is attached to the claim form and that application is compliant with the checklist.
• Ensure that unclaimed balances and unclaimed credit accounts are reconciled daily and signed off.
• Ensure that unallocated transfers are reconciled daily and signed off
• Accountability:  Opening and Maintenance of Accounts: (20%)Outputs: 
• Receives authorized customer instructions from  KYC Officer for:
• New accounts amended or cancelled instructions.
• Amendments to customer and account details
• Capturing account details for both individuals and   entities authorized by Team Leader/KYC Officer
• Receives and executes customer instructions from KYC Team   Leader/ KYC Officer confirmed as KYC compliant for accounts opening amended or update customer instructions on signature additions
• Amendments to customer and account details on Ebox
• Executes the instructions i.e. new accounts and amendments to accounts according to customer’s details and account details on the relevant system.
• Rectify all rejected input data wrongly entered and incorrectly scanned signatures returned by Team Leader/KYC Officer Account  opening
• Resolve all account opening and amendments queries from  branches/query center
• Scan and link signatures to accounts opened
• Execute customer instructions that are not systematically executable
• Accountability:  Administration/Team Activities (5%)Outputs: 
• Administer leave plan
• Daily, weekly, and monthly submission of MI s respectively
• ACM-you will be required to perform any other work assigned to you in line with AOM, plus any other duties that may be provided by line manager from time to time
•  Ensure you read and understand health and safety circulations and other
• compliance circulars.
• Understand risks and controls of domestic payments roles.
• File health and safety, BCM, HR and all manner of compliance policies  and ensure team member are attested
• Ensure clean desk policy is adhered to
• Risk and Control 
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
•  Work closely with supervisors and team members as one team to deliver excellent performance
• Actively participate in team events and morning hurdles

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)