Background: CGU Middle East collaborates with CGU IT in Zambia as a work placement partner, offering opportunities for individuals seeking employment in the UAE. Our mission is to unleash the potential of tech talent in Africa.

We are launching a new tech education program in Africa to source and train digital talent and deploy them in the UAE as tech experts.

Overview:   We are looking for a reliable Admission/Student Services Coordinator based in Zambia. They will undertake careful organisation and support of participants ensuring their professional development.  This role is responsible for coordinating and supporting the general functioning of the admission of new students to the digital excellence program, classroom, tutors and existing  students.

The ideal candidate will be competent in upholding processes, enforcing deadlines and supervising others. They will be self-motivated and trustworthy.

Student Services responsibilities

– Carefully organize and coordinate learning activities.
– Work with the lead teacher to monitor the class schedule.
– Assist teachers with lesson preparation, classroom logistics
– Oversee all aspects of learner professional development.
– Document student progress, participation, absenteeism. Communicate this to management.
– Assist struggling learners
– Maintain student accountability
– Maintaining classroom processes so students learn effectively.
– Schedule visitors, tutors or special guests.
– Ensure all learners are on time to commitments and appointments.
– Ensure the classroom environment is safe and clean.

Administration responsibilities

– Responding to general enquiries by phone/email/walk-ins
– Maintain appropriate collaboration with marketing and education personnel.
– Maintenance of back-end database
– Uphold CGU’s customer service culture
– Support and attend Info Sessions when required
– Internal event organisation
– Ad hoc travel bookings
– Research and analyse global market information for software education and deployment services
– Supporting students through general counselling and career advice

General Responsibilities

– Scheduling of course intakes
– Management and maintenance of databases
– Monitoring, follow-up and reporting of student enrolments
– Management of enquiries workflow
– Establish and maintain Standard Operating Procedures for all general functions
– Assist in the establishment and maintenance of IT screening and enrolment systems
– Coordinate ongoing design requirements
– Assist in sales material development and enhancing presentation collateral
– Coordinate student orientations
– Understand the learning programs and stream commitments
– Make all learners feel welcome and safe. Be friendly, attentive and assertive.
– Encourage, motivate learners. Promote our values in the classroom.
– Collaborate with head teachers and tutors to recognise problems
– Revise lesson material with learners individually or in small groups.

Qualifications, Skills and Experience

– Certificate/diploma/degree in any social science or administration; inclusive of an Human Resource Management course. Selected candidate will be required to register as a member of the Zambia Institute of Human Resource Management.

– A minimum of 2 years’ experience as an administrator or similar role.
– Outstanding communication and interpersonal abilities

– Excellent organizational skills, attention to detail

– Excellent written and verbal communication skills

– Good problem solving skills

– Good time management skills.

– A creative mind with an ability to suggest improvements

– E-learning experience

Remuneration will be based on experience. Starting salary: K9,000