Job Title: IT Administrator/Network Administrator/Manager

Reporting to: Head of School

Responsible for managing and maintaining our organisation’s IT infrastructure, ensuring network security, and providing technical support to end-users.

Key Responsibilities

Network Administration

• Network Setup and Maintenance: – Plan, design, install, and maintain the organisation’s network infrastructure, ensuring reliability, scalability, and security.

• Troubleshooting: – Diagnose and resolve network issues, including connectivity problems, slow performance, and network-related hardware or software problems.

• Security: – Implement and maintain network security protocols, including firewalls, VPNs, and intrusion detection/prevention systems.

• Network Monitoring: – Monitor network performance and proactively address potential issues to ensure optimal network functionality.

System Administration

• Server Management: – Administer and maintain servers, ensuring proper configuration, security, and performance.

• Operating System Updates: – Apply updates and patches to servers and workstations to maintain system integrity and security.

• Backup and Recovery: – Implement and manage data backup and recovery procedures to safeguard critical information.

• User Account Management: – Create, modify, and delete user accounts and manage access permissions.

Technical Support

• End-User Support: – Provide technical support to end-users, addressing hardware and software issues, troubleshooting problems, and offering guidance.

• Help Desk Management: – Manage help desk tickets, prioritise support requests, and ensure timely resolution of issues.

IT Infrastructure

• Hardware and Software Procurement: – Collaborate with vendors and internal stakeholders to procure hardware and software, ensuring compatibility and cost-effectiveness.

• Inventory Management: – Maintain an inventory of hardware, software licences, and other IT assets.

Security and Compliance

• Security Audits: – Conduct regular security audits and assessments to identify vulnerabilities and implement necessary security measures.

• Compliance: – Ensure IT systems comply with relevant regulations and standards, implementing necessary controls and documentation.

Documentation

• Network and System Documentation: – Create and maintain detailed documentation of network configurations, systems, and procedures.

• User Guides: – Develop user guides and documentation for end-users on common IT processes and procedures.

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Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Proven experience as an IT Administrator, Network Administrator, or a similar role.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

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Safeguarding Notice – At the International School of Lusaka, we are deeply committed to the safety and well-being of our students. We have a rigorous safeguarding policy in place and adhere to the highest standards of child protection. As part of our recruitment process, we require all applicants for the position to undergo thorough background checks and provide references. Our school is an inclusive and diverse community, and we expect all members of our staff to share our commitment to safeguarding and to act in the best interests of our students. By applying for this position, you acknowledge your willingness to comply with our safeguarding policies and practices. We prioritise creating a safe and nurturing learning environment for all our students.

International School of Lusaka is an equal-opportunity employer. We welcome applications from candidates of all backgrounds and experiences. We thank all applicants for their interest, but only those selected for an interview will be contacted.