Key Responsibilities:

• Provides administrative support to ensure efficient office operations.
• Handles queries in person, by phone or e-mail as necessary making follow ups on payment queries to ensure prompt resolution.
• Drafting and sending emails, letters, and other forms of communication.
• Prepares meeting agendas, takes meeting minutes and sends out notices for the meeting.
• Operates and maintains office equipment, including printers and copiers.
• Ensure that claims are processed efficiently and in accordance with company policies and procedures.
• Maintain accurate and detailed records of all claim documents, including correspondence, claims files, and any supporting documents.
• Maintains an up-to-date filing system for all documents and letters, confidential and non-confidential.
• Explains pension, gratuity and unit trust entitlements and other vital details to clients.
• Investigates unpaid pensions, gratuity and redemptions to establish causes and resolve them.
• Carries out any other tasks as assigned from time to time

Requirements:

• Diploma in Business Administration or equivalent
• At least 2 years of experience in a receptionist or administrative role
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Team player with a positive attitude and adaptability
• Excellent communication, interpersonal, and customer service skills.
• Able to work with minimum supervision.