ACCOUNT MANAGER

Job Summary: The Account Manager at Maqola Creative Agency serves as the primary point of contact for our clients, managing relationships and ensuring the successful execution of projects. You will be responsible for understanding client needs, coordinating project timelines, and delivering exceptional service to drive client satisfaction and retention.

Responsibilities:

Serve as the main point of contact for assigned clients, building and maintaining strong relationships.
Understand client objectives and develop strategic plans to meet their needs.
Collaborate with internal teams to develop project proposals, timelines, and budgets.
Ensure seamless communication between clients and internal teams, providing regular updates and addressing any concerns.
Monitor project progress and performance, proactively identifying and addressing any issues that may arise.
Manage client expectations and ensure deliverables meet quality standards and deadlines.
Track client satisfaction and gather feedback to continuously improve service delivery.
Identify opportunities for upselling or cross-selling additional services to clients.

Requirements:

Proven experience in account management, client relations, or related field.
Strong interpersonal and communication skills.
Excellent organizational and multitasking abilities.
Ability to work effectively in a fast-paced environment.
Knowledge of marketing, advertising, or creative agency operations.
Bachelor’s degree in Marketing, Business Administration, or related field (preferred).