Quality Assurance/Quality Improvement Advisor (Ndola)

The Quality Assurance/Quality Improvement Advisor will ensure high quality service delivery across the ZIH project in line with international best practices and technical guidance, government guidelines and policies, PEPFAR’s site improvement monitoring system, and project standard operating procedures. H/she will be responsible for establishing, managing and coordinating ZIH’s continuous quality improvement (CQI) system and the capture, reporting and use of its data for service improvement. H/she will establish, oversee, and/or strengthen the capacity of provincial and district-level CQI teams to investigate gaps in service access and uptake using available data, prioritize and test solutions, and monitor progress against improvement indicators. H/she will support integration of CQI across project implementation areas and collaborate closely with ZIH Strategic Information Team to ensure systematic collection, reflection and use of data for learning and adaptive management, and documentation and dissemination of the project’s emerging best practices.