Job objective

• To supervise cash tellers and manage cash in the branch.

Duties & Responsibilities

• Ensure that customers are efficiently attended to and served within turnaround time.
• Ensure that policies and procedures are followed.
• Ensure accuracy and promptness in tellers carrying out their duties.
• Ensure GL accounts are reconciled
• Ensure maintenance of efficient COP limit
• Vigilance to avoid fraud

Minimum Education Qualifications

• Minimum of a Degree with Credit/Second Class or better from a recognized learning institution.
• Full grade Twelve school certificate with five (5) credits or better, including Mathematics and English.

Required Work Experience;

• Minimum requisite experience – 1.5 -3 years banking experience.

Key Performance Indicators

•  Error rate in transactions
• Turnaround time in serving customers
• Customer delivery service index
• Ensure accurate balancing of tellers and vault daily

Required Key Skills & Knowledge;

• Banking operations, policies and procedures
• Database management
• Interpersonal and communication skill
• computer appreciation
• supervisory skills
• customer service orientation
• professional disposition
• Possess IT appreciation & application skills
• Information Sourcing & Processing Skills
• Ability to pay attention to details