ACCOUNTABILITIES & RESPONSIBILITY AREAS

• Ensure driver success through relationship building, effective communication, positive recognition, and timely addressing of issues (personal and performance related).
• Assist/coach drivers on time management issues by preparing a rest time flexible plan to assist in avoiding fatigue for drivers on and off the road.
  Hold drivers accountable for quality performance; address non-performance or substandard issues timely as well as participating in disciplinary processes.
• Recognize positive performance
• Manage drivers in fulfilling their contractual agreements ( i.e employment contract, 100L balance agreement, drivers conditions) and compliance with company policies and procedures.
• Listen and communicate effectively with other non-driving staff; function as a liaison between the driver and other departments to facilitate problem resolution.
• Responsible for Driver Retention by retaining quality driving professionals.
• Monitor effectively benched drivers and those under probation by allocating tasks, training weekly, and tracking daily completion of duties with supervisors responsible.
• Proper accounting for drivers when in Solwezi by updating the driver dashboard each morning and sending reports to the workshop, hr, and operations department on drivers returning from trips and advising their status i.e. bench, disciplinary, leave,s etc.
• Reviewing all drivers’ information during the screening phase of recruitment and interviewing candidates thereafter to ensure quality drivers are joining the company.
• Monitoring Driver Trip KPI Reports, ensuring all failed Driver KPIs are fully investigated, establishing the route cause of failure, co-ordinating required rectification with HR (Discipline), Training (Gaps identified), Wksp (Wksp SOPs), LoadMaster (Safe loading), Admin (Vehicle and driver documentation)and Fleet Manager (Journey management/documentation).
• Conducting driver morning parades, promoting best practices,s and briefing on areas for improvement during these morning parades.
• Carry out road patrols and suggest the establishment of a proper policing strategy to ensure drivers are complying with company values, maintaining a professional image and professional customer interface.
• In conjunction with the loadmaster help to ensure drivers are correctly equipped by carrying out kit checks and holding drivers accountable for any damage and losses.
• In conjunction with Fleet Managers, ensuring drivers are dispatched with the correct documentation and they are satisfied that they have been fully briefed prior to departure.

Key Performance Indicators

• Retention Rate of Drivers: 90%
• Disciplined Drivers: 100%
• Driver Utilization: 90%
• Ensure 90% of drivers are meeting 5/5 scores on the driver trip KPI.

EDUCATION, SKILLS, AND QUALIFICATIONS

• A minimum College Diploma in Business/Logistics/HR or any other relevant discipline.
• Ability to operate the phone and email communication.
• Computer knowledge and data entry skills are necessary to effectively complete job duties.
• Geographical knowledge is required in order to determine driver difficulties and bring about solutions.
• Ability to maintain composure and react professionally during periods of stress with somewhat limited information periodically.
• Demonstrate the ability to anticipate and evaluate problems and situations and draw logical conclusions and implement practical solutions.
• Demonstrate effective planning, organizing and multi-tasking skills.