PURPOSE OF ROLE

The Quality Manager works in a multidisciplinary team to develop, implement and oversee the quality management system and improvement plans to ensure delivery of the highest quality patient care. As a member of the senior management team, the Quality Manager initiates and oversees the development of a comprehensive quality/performance improvement program.

KEY RESPONSIBILITIES:

• Develop a quality strategy and plan quality initiatives to align with corporate strategy
• Develop and implement the quality management and improvement programs
• Oversees quality assurance and compliance functions.
• Responsible for monitoring and updating policies and procedures
• Set standards for quality as well as health and safety.
• Make sure that services meet international and national standards
• Look at ways to reduce waste and increase efficiency.
• Measure performance and identify any areas of weakness, recommending and implementing improvements.
• Leads ISO 9001 certification program.
• Responsible for Clinical Risk Management including events management.
• Work closely with the Head of Nursing to implement infection prevention and control programs.
• Develop, implement and monitor Best Care Always bundles
• Perform Quality reviews of clinical operations to ensure compliance with regulations and MBHS Standards.
• Prepare the  company and facilities for regulatory agency visits and inspections.
• Support training of staff to ensure compliance with company policies and regulatory standards.
• Develop and ensure implementation of the annual audit schedule.
• Promote and advocate for the rights of patients.
• Report quality matters to the senior management team.

Qualifications and Experience required

• A relevant nursing qualification (Diploma/ Degree in nursing)
• Registered with NMC of Zambia or nursing council in the country of practice.
• Qualification in project management, or business related degree / diploma will be an advantage.
• Knowledge of Quality Management, Infection Control and Hospital
• Incident and Adverse Event Management.
• Experience in Risk Management is a requirement.
• Experience in the implementation of ISO 9001 – Quality Management System is a must.
• Completion of ISO 9001:2015 internal auditor course; ISO 9001:2015 Lead Implementer course is preferred
• At least five (5) years relevant experience in a similar role.

Skills Required: 

• Excellent organizational skills
• Report writing skills
• Computer Literate

Behavioral Requirements:

• Excellent interpersonal skills
• Critical thinking
• Problem Solving skills
• Strong Communication skills
• Service minded, time management and Quality care minded.