At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

Purpose 

• Responsibility for maintaining network and voice services that support and enable business across Trident and Enterprise Mine Sites, TWE Estate and Kalumbila Town
• Provide operational/technical design, support and monitoring for LAN and WAN including the management of switches, routers, wifi, voice, firewalls and infrastructure facilities
• Management of team providing network and telecommunications services and support, including ad-hoc desktop or printer support as required

Specific Job Responsibility

• Independently troubleshoot & administer routers, switches, WLC,CUCM and firewalls
• Plan and design optimal path for new fibre installations
• Supervise fibre optic installations, testing and reporting, including GPON, OLT and ONU
• Supervision and maintenance of all structured cabling, labelling and documentation
• Design, maintain and/or troubleshoot Unifi AP and Unifi Air Fibre including channel optimization, radio interference and air optimization
• Network monitoring, performance management and continued optimization
• Able to identify and escalate to next levels for troubleshooting
• Co-ordinate and plan future installations as well as onsite cabling runs and PTP links
• Maintaining installation and configuration procedures
• Daily health checks

Job Specific Competencies

• Contributing to and maintaining system standards including documentation
• Troubleshoot issues as they arise – from the simple to complex
• Perform scheduled maintenance and upgrades on network devices
• Providing 3rd level support per request from various business partners
• Repairing and recovering from hardware or software failures
• Coordinating and communicating with impacted business partners
• Provide support for network infrastructure in an on-call rotation
• Work with multiple teams to identify bottlenecks and other network configuration issues
• Maintain and organize reporting information and documentation for management review
• Adhering to and implementing Group ICT standards and policies
• Competent understanding of routing in a Cisco environment particularly in EIGRP

Key Job Attributes

• Must be creative and innovative
• Excellent analytical & troubleshooting skills
• Ability to manage a team
• Must be able to effectively communicate
• Ability to work under pressure

Experience and Qualifications

The Senior Network Engineer will require knowledge, skills and experience in the following areas:

• Able to understand, implement and manage projects, processes and work instructions with skills to design and develop network infrastructure aligned to business requirements
• Should be able to efficiently and effectively recommend and execute workarounds to restore disrupted services
• Extensive experience in ticketing/helpdesk systems and business follow up
• Respond in a timely manner and cooperate with other members to achieve the team’s goals
• Extensive knowledge and at least 10 years’ experience in all areas of networking and communications across both LAN and WAN, preferably in an African Mining environment
• Cisco CCNP certification or higher required
• Cisco VOIP certification and/or extensive experience managing CUCM
• Cisco Wireless certification and/or experience managing a WLC
• Bachelor’s degree in Computer Science or equivalent