Position: Order Fulfillment Representative

Department: Supply Chain Operations Center – ECA

Date

Supervisor: Regional Order Fulfillment Manager

Job Summary

To expeditiously administer internal & external sales orders.

Duties And Responsibilities

• Acknowledging receipt of all firm Customer orders within 2 hrs.
• Booking & invoicing of local, regional as well as redistribution Customer orders (with HS Codes) within 2 hours.
• Adherence to credit control rules and procedures.
• Responsible for requesting to the CoE to the releasing of customer orders from Credit Hold.
• Investigating delivery delays, parts not ordered and monitoring part number replacements.
• Ensuring back orders are in the status (Should not go over 60 days old).
• Generate individual Back Order Reports
• Keeping track of pending pick slips, and following up on pick slips not returned within 48hrs
• Processing of all Stock Adjustments
• Reporting delivery delays and other challenges affecting OF responsibilities, to the OFM.
• Any other duties delegated

Safety, Health, Environmental And Quality Requirements

• To attend SHEQ meetings
• To wear correct PPE where necessary
• To ensure own safety and that of others
• To ensure compliance to legal requirements
• To report to all accidents/incidents to the immediate supervisor
• Ensures good housekeeping and safe working and standard operating procedures

Requirements (Education And Experience)

• Minimum diploma in Supply Chain Management or related Business Management course.
• Minimum Five years’ experience in a similar position

Key Knowledge, Attributes, Skills, And Abilities

• Skills in record keeping
• Good understanding of procurement and supply procedures
• Ability to communicate with different clients
• Computer literate
• BPCS/M3 Online/Transform

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We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com