Assistant Housekeeper

Duties and Responsibilities

clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
organize work schedule from the room status list, arrivals and departures
distribute linen, towels and room supplies using wheeled carts or by hand
restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
replace dirty linens with clean items
inspect and turn mattresses regularly
store all dirty laundry in line with company policy
monitor guest laundry bags
replace laundry bags and slips
check all appliances in rooms are in working order
realign furniture and amenities according to prescribed layout
respond to guest queries and requests
respond to calls for housekeeping problems such as spills, broken glasses
deliver any requested housekeeping items to guest rooms
remove room service items
organize and restock cart at the end of the shift
ensure confidentiality and security of guest rooms
follow all company safety and security procedures
report any maintenance issues or safety hazards
observe and report damage of hotel property

Knowledge and Experience

Grade twelve school certificate
Diploma in General hospitality
knowledge of cleaning and sanitation products, techniques and methods
knowledge of cleaning sensitive materials
working knowledge of operating cleaning equipment
physical stamina and mobility including ability to reach, kneel and bend
ability to lift, push and pull required load (usually about 30lbs)

Key Competencies

attention to detail
customer focus
reliability
listening skills
adaptability
planning and organizing
team work
integrity
honesty
high energy levels