Assist in ensuring that all bank equipment is timely serviced in accordance with established processes.

·       Ensure monthly administrative-related reports are completed and submitted in accordance with the established processes.

·       Ensure that staff Tomcards and Talk Time allocations are credited monthly in accordance within the established procedures.

·       Manage the Bank Fleet and ensure transport is provided to internal and external stakeholders.

·       Assist in ensuring the Bank is compliant with all statutory obligations, such as the Bank of Zambia, Bankers Association, Business Permits, Fire and Health permits, and any other statutory requirements in accordance with established procedures.

·       Collaborate with Branch staff to ensure effective branch operations in accordance with established procedures.

·       Assist in determining and managing Training Needs Analysis for Team members by summarising needs identified during the quarterly performance development.

·       Assist in ensuring that stationery and Groceries are distributed to the branches and departments promptly and in accordance with the laid-down procedures.

·       Ensure adherence to governance standards in all administration and facilities operations.

·       Ensure smooth running of the Head Office building and all Bank properties in accordance with approved processes.

·       Conduct annual physical inspections of all Bank premises and equipment in accordance with established processes and procedures.

·       Ensure timely payment of utility bills, vendors and other payment-related issues in accordance with established procedures and processes.

·       Address and resolve staff queries and complaints related to facilities and administration.

·       Assist in establishing cost-effective measures to reduce operational costs.

·       Support the business in defining requirements, evaluating proposals, and conducting cost-effective analysis.

·       Assist in developing Performance Development Plans (PDPs) and conduct performance evaluations.

·       Assist in obtaining necessary approvals from project sponsors, coordinate project execution and ensure delivery against agreed objectives.

·       Drive change initiatives that improve operational efficiency and service delivery.

·       Provide ongoing administrative support to branches on day-to-day operational matters.

·       Perform mandatory stock take of consumables and stationery within the established processes.

·       Ensure effective record management within the established processes.

·       Attend to all Hotel, Conference and Air Ticket bookings and negotiate rates where possible.

·       Collaborate with the Finance department on all payment-related matters.

·       Good communication skills, both written and verbal

·       Ability to work under pressure

·       Relationship management skills

·       Negotiation skills

·       Planning skills

·       Problem-solving and decision-making ability

·       Attention to detail and accuracy

·       Time management and deadline handling

·       Leadership, Analytical and supervisory skills

University Degree in Business Administration, or related fields.

·       University Degree in project management will be an added advantage

·       A full Grade 12 certificate with credits or better in English and Mathematics.

·       Must have a valid Driving License

·       At least five 5 years of relevant experience in Human Resources, Property/Facilities Management.

·       Computer literate in Microsoft Word, Excel, and Microsoft Project.

·       The ability to make and implement decisions quickly and expeditiously.

·       The ability to communicate at all levels.

·       The ability to handle and resolve conflict situations.