Job Description

Assists the Relationship Manager to develop, maintain and grow relationships. Provides a credit risk and relationship management support function for the Relationship Managers’ Portfolio.

Competencies required

• Client focus
• Planning and organization
• Analytical thinking
• Risk Management
• Team Player
• Conflict Management
• Financial Management
• Attention to detail
• Judgment and decision –making;
• Verbal and written communication;
• Commercial and financial acumen;
• Excellence / Quality orientation

Role Responsibilities

• Engage with the customers in a professional way as specified in the service standards
• Ensure customers needs and expectations are understood Process the customers’ requests in an efficient and caring way
• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
• Build and maintain enduring and rewarding relationships with customers
• Ensure Banks Brand values are practiced
• Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell)
• Provide the customers with all information required to make an informed decision
• Execute activities within risk and compliance requirements
• Achieve competence against all key result areas required.
• Maximise profit by executing accurate administration to ensure no bad debts, increasing of revenue growth though collection of management and all other manual fees
• Maximise Business Portfolio by identifying cross sell opportunities and strengthen client relationships
• Manage existing client portfolio through exceptional service delivery, maintaining client contact to retain and grow customer base
• Maintain direct relationships and contact with clients and represent the Relationship Manager where required
• To assume full Relationship Management responsibility for a sub-segment of the client portfolio constituting smaller clients or subsidiaries of larger clients
• Drive retention of customers through active client engagement and identification of opportunities to ensure client account activity
• Source and refer new leads through client interactions
• Ensure compliance with audit requirements
• Maintain outstanding securities/guarantees/mandates within acceptable standards
• Maintain effective Data Management by ensuring expired limits are attended to against set target
• Prepare credit proposals for review by Credit Support
• Analyse financial statements of corporate clients with specific focus on viability, growth prospect and cash flow
• Manage and monitor special conditions given to clients
• Manage outstanding collateral documents on approved facilities by diligently logging in, tracking outstanding securities, liaise with Securities Department to ensure all securities are in place to minimize risk to the bank
• Update and maintain the Special Conditions register to ensure appropriate control and diarized actions
• Compile F90(a)’s, Credit Risk Reports F43(b)’s, and Memos to Credit Support for commenting by Manager
• Execute sound administration to mitigate risks associated with lending are managed and that it complies with credit and operational risk frameworks
• Ensure that the excess monitoring report is updated daily and send through to Credit Support
• Manage the Large Item Report, investigate and analyse suspicious transactions and report to Compliance
• Prepare new credit proposals in order to increase assets growth of the respective portfolio
• Group and categorize accounts, manage and act on review dates, investigate and act on dormant accounts
• Prepare and send correspondence to clients for account reviews
• Obtain relevant information to review and compile FR ratings
• Prepare proposals for reviews and new applications
• Finalize signed-off applications, update and maintain credit files, prepare credit correspondence and monitor Limit Diary

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

17/05/26