Job Reference Number: AP-376
Department: Commercial
Business Unit:
Industry: Travel/Tourism
Job Type: Contract
Positions Available: 1
Salary: Market Related

Job Description

Job Title: Tourism Operations Supervisor
Location: Kafue National Park
Reports To: Tourism Manager
Job Type: Full-Time

Job Summary

The Tourism Operations Supervisor is responsible for the effective coordination and management of all tourism-related services within the park to ensure a safe, high-quality, and memorable visitor experience. The role supports the delivery of conservation-based tourism by maintaining high operational standards, supervising staff, and ensuring compliance with environmental, safety, and organisational requirements.

The position plays a key role in ensuring that all tourism facilities, systems, and services meet international standards of excellence and are aligned with African Parks Network Standard Operating Procedures.

Job Requirements

Key Responsibilities

• • Coordinate and oversee all tourism operations, facilities, and systems to ensure efficiency and high service standards.
  • Manage visitor services, including handling inquiries, feedback, and complaints to enhance overall guest satisfaction.
  • Supervise, mentor, and support staff, including scheduling, recruitment, training, and performance management in line with organisational policies.
  • Ensure full compliance with health, safety, environmental, and park regulations for staff and visitors.
  • Monitor the condition of tourism infrastructure, tools, and equipment, ensuring timely maintenance and reporting of faults.
  • Collect, analyse, and report on operational data to support planning, decision-making, and continuous improvement.
  • Support marketing initiatives, stakeholder engagement, and the promotion of the park’s tourism products.
  • Assist in budgeting processes, revenue collection, and maintaining financial accountability within tourism operations.

Qualifications and Experience

• Bachelor’s degree in Tourism Management, Conservation, Environmental Management, Business Administration, or a related field from a reputable and accredited institution.
• Minimum of four (4) years’ relevant experience in tourism management, preferably within a protected area or the tourism and hospitality sector.
• Demonstrated experience in staff supervision and delivering high standards of customer service.

Competencies and Skills

• Valid driver’s licence with no restrictions.
• Strong computer literacy, including Microsoft Office applications and online marketing platforms.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong stakeholder relationships.
• Proven leadership and people management capabilities, with experience working in multicultural environments.
• Strong problem-solving and decision-making skills.
• Excellent organisational and time management abilities, with attention to detail.
• Strong report writing and administrative skills.
• Good understanding of the tourism sector in Zambia and the Southern African region.
• Sound knowledge of sustainable tourism practices and conservation principles.
• Fluency in written and spoken English.

Working Conditions

• The role involves both office-based work and field operations in remote outdoor environments.
• Requires flexibility to work weekends, public holidays, and respond to emergencies when necessary.
• May involve physically demanding tasks, including travel on rough terrain and exposure to varying weather conditions.