DEPARTMENT : Home Broadband

VACANCY : Installation Supervisors

LEVEL : Senior Coordinator

CONTRACT DURATION : 1 year

LOCATION : All Zones Across the Country

JOB PURPOSE

Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.

CORE RESPONSIBILITIES ARE:

• • Coordinate with dispatch for daily appointments for the installers.
• • Track job ticket status to close leads as scheduled by the installers.
• • Inventory management of FWA CPE/FTTX ONT and installation material at assigned stock point.
• • Ensure all installers have KYC Kits to complete customer on-boarding and toolbox for physical installation work.
• • Reconcile inventory and accessories picked vs deployed by installers.
• • Closure and Installation fulfilments through daily tracking.
• • Design PJP (Route plan) within territory and conduct one gate meeting per day with assigned Installers to ensure ways of work governance metrics are in place.
• • Tracking and monitoring performed installation work (civil and electrical) at customers premises
• • Provide reports of works done with the corresponding time sheet for daily submission and reconciliation purposes.
• • Supervise completion of tasks within the allotted time frame for the installers.
• • Responsible for onboarding and training the Installers.
• • Conduct performance management of the Installers.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• • Degree in Networks, Technical or Electrical or equivalent qualification.
• • Networks, Technical or electrical or equivalent qualification.
• • Professional Qualification in Project Management Techniques.
• • IT Literacy and business education, an added advantage.

Relevant Experience:

• • Splicing and racking abilities.
• • Managing multiple requests and complexities.
• • Working in non-traditional spaces such as roofs or basements.

COMPETENCIES REQUIRED FOR THE POST

• • Customer focused
• • Problem-solving skills
• • Negotiation and Advocacy skills
• • Ability to work under tight deadlines
• • Comfortable working at heights and off ladders
• • A valid motorcycle or motorcar driver’s license
• • Effective time management skills