IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 39,000 towers across its eight markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Nigeria, Rwanda, South Africa and Zambia.

Our Vision:

IHS is committed to helping create a connected world where communication promotes continued economic growth and social development throughout emerging markets.

Joining IHS means becoming part of something truly special, a success story where creative thinking, diversity of opinion and innovation are immensely valued. From global mentoring schemes, inter-company transfers and secondments, to technical training programs and online learning resources, we seek to provide our employees with a range of career development opportunities tailored to their professional aspirations.

Location:

Lusaka Zambia

Benefits:

• Pension
• Income Protection
• Medical  insurance
• Employee Assistance Program
• Annual leave
• Parental leave
• Social events

IHS Towers is committed to promoting equal opportunities in employment. All applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

• Communicate and record updates from supervisors/engineers at sites on daily basis.
• Monitor logistics and stock inventory (i.e equipment, consumables, lubricant, spares, etc… transportation) and follow up with equipment deliveries.
• Liaises with Operations Manager on updates and site issues.
• Manage issues arising from sites (technical and access).
• Update all tracking sheets and documents assigned.
• Coordinate and supervise all activities (reporting, work flow, deliveries, KPIs, invoicing, etc…) with SBCs, supervisors, and teams involved.
• Manage all sites equipment upgrades for tenants hosting; equipment swap, tenant installations, equipment powering, etc…
• Monitor trouble tickets and ensure closing.
• Aknowledge and fulfil all KPIs set: MTTR, site availbility, budget, etc…
• Generate required reports to Operations Manager.
• Control and regulate diesel consumption at sites.
• Confirm and monitor public power availability at sites and proper billing.
• Escalate any site issue that cannot be resolved.
• Monitor customer satisfaction.
• Follow up on site documentation.
• Ensure Company assets in your Region are secure and kept in good working condition.
• Maintain a database of all IHS assets on allocated sites with updated information and accurate reporting using the IHS Online Maintenance Application.

• Degree in Electrical/Electronic Engineering, Computer Engineering, Telecom Engineering and Computer Science.
• Must be a member of the Engineering Institute of Zambia.

• Minimum of 6 years cognate experience
• Customer service
• Good negotiation skills
• Interpersonal skills
• Computer appreciation: MS Word, Excel, Power-Point, Autocad, Visio, etc…
• Conflict management
• Organization and coordination
• Knowledge about safety and environmental standards
• Oral and written communication skills
• Directing skills