20 Nov 2025

Administrator IT Service Desk at Zamtel

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Job Description

Title:	Administrator IT Service Desk
Closing Date:	26/11/2025
OVERALL PURPOSE
The Administrator IT Service Desk is responsible of tracking incidents and service requests, as well as addressing support requests, in order to ensure that service levels and targets are maintained and fulfilled, meeting customer satisfaction and continuous service delivery expectations.
JOB SPECIFICATION
Minimum Qualifications:	Degree in Information Technology, Computer Science or relevant field
Professional Registration:	ICTAZ
Minimum Experience:	2 years proven experience as a help desk technician or other customer support role in IT
Key Skills:	Good understanding of computer systems and working knowledge of office automation products, databases and remote control solutions

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Closing Date : 28th November, 2025.