At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

Overall Job Purpose

• The purpose of this is to providing excellent wait service to ensure satisfaction taking customer orders and delivering food and beverages

Specific Job Responsibility

• Taking customer orders and delivering food and beverages
• Greet and escort customers to their tables
• Making menu recommendations, answering questions and sharing additional information with restaurant patrons
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Any other duties as assigned by supervisor

Job Specific Competencies

• Proven work experience as a Waiter
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts

Key Job Attributes

• Customer service orientation
• Good time management
• Strong leadership
• Dependability
• Initiative
• Attention to detail
• Analytical thinking

Experience required to perform in this job

• At least 2 -3 years’ related work experience in a reputable organisation

Qualifications

• Full grade 12 school certificate.
• Tertiary qualification in hospitality or food and beverage management