Job brief

We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.

The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you.  You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.

Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare and Clean tables/FOH and set up silverware and glasses
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Requirements and skills

• Proven work experience as a Waiter or Waitress for 1 year in an established restaurant
• Basic math skills
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• High school diploma; food safety training is a plus

Must be able to work night shifts ending at 11pm, 5 days a weeks and live in close proximity to Woodlands, Lusaka.