Job Title: Waiter/ Waitress

Department: Food & Beverage

Reports To: Food & Beverage Manager

Position Summary:

The Waiter/Waitress will take orders and serve food and beverages to in house and walk in clients. S/he will always ensure Guest satisfaction to deliver the perfect service experience maintaining professionalism at all times whilst achieving profitability in line with budget.

Duties and Responsibilities:

• Prepares tables by setting up linens, silverware and glasses.
• Checks dishes and kitchenware for cleanliness and presentation and reports any problems to the supervisor.
• Arranges table settings and maintain a tidy dining area before, during and after service.
• Greets and escorts guests to their tables.
• Presents menus and provides detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Maintains an up-to-date working knowledge of the menu items and daily specials. Inform guests of the day’s specials.
• Explains the menu items in terms of preparation, ingredients and presentation.
• Answers inquiries about food and beverage items on the menu.
• Offers menu recommendations upon request and up-sells food and beverage items and additional products when appropriate.
• Takes food and beverage orders accurately including any special requests.
• Checks guests’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Pre-sets tables for the orders and work with kitchen team to process and speed up food orders.
• Uses established food handling and serving techniques to ensure that hygiene and guest expectations are met at all times.
• Ensures guests are satisfied with their food orders, beverages and service.
• Monitors guests’ needs and promptly handle requests.
• Handles guests’ complaints in a polite and professional manner.
• Delivers bills and collect payments.
• Complies with safety, health and hygiene policies and procedures.

Skills and Specifications:

• Have a good knowledge and understanding of Food and Beverage operations.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Ability to work effectively within a team and under minimal supervision.
• Has an eye for detail and understanding of drink mixing tools and techniques.
• Able to operate a point-of-sale system.
• Must be exemplary in grooming and personal hygiene.
• Integrity, honesty and accountability in all dealings.
• Excellent presentation and communication skills.
• Attentiveness and patience for customers.
• Working knowledge of beer, wine, liquor and common beverages.

Qualifications:

• Must have secondary school certificate.
• Minimum of a Certificate in Hotel and Hospitality studies.
• Minimum 2 years’ experience in a similar role.

Working Conditions:

Due to the long hours of standing involved on this job, this position requires an individual to be physically fit and able stand for long periods of time. S/he must be able to work both day and night shifts and when required.