Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

To deliver performance excellence through working as part of a team which undertakes a wide range of processing and servicing activities
This is a generic role to be carried out within all of the Absa Africa centralized operations processing sites, and the role holder may be required to work flexibly across a variety of different activities.
Timely actioning and reporting of regulatory Suspicious Transaction Report (STR)
Job Description

Accountability: Delivering Operational Service – (80%)

Outputs:

Actioning of allocated alerts for adjudication on a daily basis
Undertake required processing of information and servicing activity in accordance with set procedures.
Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
Achieve individual operational performance targets and support the achievement of team targets.
Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
Action any queries / complaints received in accordance with procedures.
Compilation of the reports should be done within SLA.
Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time
Ensure that work is completed by the set deadline
Returns are submitted in a timely manner
Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers.
Responding to queries from all stakeholders
Guide branches and Relationship managers on matters relating to Transaction Monitoring.
Raise concerns with branches on accounts that are not compliant
Ensure queries are resolved within the service level agreement
Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres
Work closely with the team leader and other team members as one team to deliver excellent performance.
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time
Support and adopt the implementation of change initiatives.
Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community
When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy.
Perform any other duties that may be assigned by the team leader / line manager from time to time
Person Specific:

Basic understanding of the nature and dynamics of the banking industry
Negotiation skills
Good interpersonal skills
Planning and organising skills
Resilience and flexibility
Quality/excellence mindset
Able to work without supervision
Personal organization and thoroughness
Quality conscious initiative and integrity
Managing relationships
Results focussed
Education And Experience Required

Preferred: Bachelor`s Degree and professional qualification

Essential: Advanced Diploma or Diploma in relevant professional qualification (Banking, Economics, Business administration, etc)

Experience:

Awareness of cultural differences and varying legal/regulatory environments.
Banking or Financial services industry related knowledge.
Essential

Knowledge & Skills:

Good knowledge of relevant processes and procedures
Good knowledge of operational risk and rigour requirements and standards applicable to the relevant processes and procedures.
An understanding of the team performance objectives – service level agreements and customer service targets.
Working understanding of technical systems e.g. BOC,Excel, EBOX, Sybrin system,etc.
A working knowledge and understanding of relevant legislation e.g. KYC, Money Laundering, service standards, health and safety standards etc.
Working knowledge of complaints handling procedure.
Knowledge of team interfaces with other business areas, centres and branches.
Awareness of Service Delivery goals and objectives.
A broad awareness of Retail and Corporate products and services
Excellent understanding of the bank’s systems, processes and policies.
Detailed knowledge of transaction processing.
Knowledge of bank book- keeping processes.
Expert knowledge of international / cross-border payment regulations.
Detailed working knowledge of audit requirements and snap check procedure
Thorough knowledge of the banks typing standards and customer service standards.
Very good understanding of the COO’s/ team’s preferred style.
A good understanding of the banks general policies and procedures.
Understanding of the use of equipment, filing procedures.
Thorough knowledge of the bank structure and activities.
A sound understanding of the Clearing Rules
Clear understanding reconciliation business rules.
Understanding of Bank’s policies and procedures.
Preferred

Confidence and a willingness to deliver.
Good communication skills.
Highly motivated and able to coordinate multiple activities across various disciplines.
Experience of working in a financial organization would be beneficial.
Awareness of operational risk disciplines, key risk indicators relevant to information risk and a business-focused approach to controls is also beneficial.
Deep technical knowledge in any one discipline is not a requirement for this role.
A proactive and hands-on approach is essential to demonstrate that the value that this role and function can add to our organization.
Competencies:

Business management
Communication/Influencing skills
Stakeholder/customer relationship management
Strong Communication/Influencing skills and managing multiple stakeholders and customer relationships
Strong influencing and negotiation skills
Ability to think creatively and identify innovative solutions
Key board skills
Good communication skills, both verbal and written
Accuracy
Time Management
Numeracy
Ability to work under pressure.
PC skills
Analytical skills
Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)