Career Opportunity

Position: Tourism Manager
Contract Type: Full Time, 1-year initial contract
Location: North Luangwa National Park, Zambia

About the Role

North Luangwa Conservation Programme (NLCP) is looking for an experienced Tourism Manager with a strong management background in community-based tourism to play a crucial role in our work developing tourism in and around the North Luangwa Landscape.

The successful candidate will assume responsibility for the development and management of tourism camps, activities and adventure tourism products in conjunction with Community Resource Boards (CRBs) and NLCP team members.  Collaboration with commercial operators in the landscape is also required to build alignment and collaborative tourism efforts that align with the “linking Livelihoods and Landscape” mission.

The role will require a proactive manager to ensure an efficient, seamless and well coordinated tourism function in and around the North Luangwa Landscape. Expected outcomes include unique and engaging tourism experiences, increased revenue, enhanced visibility and reservations, financial sustainability, strengthened community relationships and empowerment.

Your Tasks

Tourism Camp Management

Oversee camp operations inclusive of Community owned tourism facilities in 3 Chiefdoms surrounding the National Park

Ensure high quality customer service and experiences

Manage camp staff, training and capacity building

Implement environmental and safety standards

Community Engagement & Collaboration

Foster relationships with Community Resources Boards (CRBs) towards improved benefit–sharing and capacity building

Develop and implement community-based tourism initiatives

Facilitate community training and capacity building

Collaborate with the Department of National Parks and Wildlife (DNPW) on Park visitor tracking and reporting

Liaise with Commercial operators in the landscape to align with NLCP and Tourism programme objectives

Marketing & Promotion

Develop community-based tourism products, services and activities that will complement the current offering

Create events, and adventure products compatible with the landscape and NLCP Mission to showcase conservation efforts and tourism experiences

Monitor online presence inclusive of website and social media platforms

General Management

Develop and implement tourism strategies aligned with conservation goals

Manage tourism revenue, expenses and budgeting

Negotiate contracts with operators, suppliers and partners

Report on occupancies and track revenue and tourism statistics

Your Profile

• Master’s Degree in business or relevant field preferable
• Bachelor’s Degree in Tourism, Conservation, Business, or a related field
• At least 5 years of experience in Adventure/Eco Tourism across a variety of departments
• A proven track record in tourism and management, and staff capacity building
• Broad knowledge of ecotourism and adventure tourism principles
• Strong organisational, analytical, and problem-solving ability
• Ability to work in the field, in remote areas
• Good knowledge and understanding of conservation priorities, trends, and programmes in the subregion, and in Zambia in particular
• Demonstrated skills in leadership and project management
• Excellent oral and written communication skills in English
• Excellent capability in MS Office

About Us

The North Luangwa Conservation Programme is a partnership entity formed between FZS and DNPW Zambia with the mandate of conserving the North Luangwa Landscape. The partnership has been in place since 1986 and the programme has grown to be one of the leading conservation programmes in the region.

The conservation programme has grown over the years and is now recognised as one of the most effective and equitable conservation management programmes in the region, the first to be recognised by IUCN Green List in Zambia. With extensive, inclusive and innovative approaches to Landscape Integration and Law Enforcement operations, NLCP continues to innovate and set benchmarks for gender mainstreaming, equitable management and stakeholder inclusion under the mission of “Linking Livelihoods and Landscape”.

We Offer

• An opportunity to live in, understand, and have an impact on the spectacular North Luangwa Landscape
• Engagement and meaningful work with room for your innovation and creativity
• Inclusion in a dynamic and motivated team in Zambia as well as the FZS Africa team.
• A fair and competitive salary commensurate with qualifications and experience