Frankfurt Zoological Society (FZS) conserves wildlife and ecosystems focussing on protected areas and outstanding wild places. FZS maintains long-term conservation programmes in Africa, South America, Asia and Europe. The Africa Programme is FZS’ largest and oldest and is active in five focal countries: the Democratic Republic of Congo, Ethiopia, Tanzania, Zambia and Zimbabwe (www.fzs.org).

FZS Zambia (FZS-Z) is looking for an experienced tourism manager with a strong management background to play a crucial role in our work developing tourism in and around the North Luangwa Conservation Programme (NLCP), as well as managing and improving upon existing tourism facilities.

FZS-Z is seeking an experienced and skilled tourism professional to fulfil the role of Tourism Manager, assuming responsibility for the development and management of tourism camps in conjunction with Community Resource Boards (CRBs) and NLCP.  The Tourism Manager will oversee the development and implementation of training and standardisation plans relating to camp management and customer service, as well as managing compliance requirements such as licensing and reporting with respect to all tourist activities supported by the North Luangwa Conservation Programme (NLCP).

The role will require a proactive individual to manage relationships with NLCP tourism partners and ensure the smooth running and professionalisation of tourism facilities in and around North Luangwa National Park.  You will have a proven track record in tourism and management, capacity building, coordination and project management. Inspiring management, leadership and interpersonal skills are essential to the role to ensure professional delivery against project aims, objectives and timelines meeting global best practices.  You will be able to run and develop existing structures.  Specifically, you would mentor, support and train staff to support tourism at NLCP and with clear development criteria and goals. You will be able to work independently as well as part of a team. This position reports to the FZS-Z senior management team.

Requirements:

Degree qualifications required in relevant field

3+ years post-degree experience in the sector

Broad knowledge of ecotourism principles

Strong organisation, analytical and problem-solving ability

Competence in the use of business software programs (MS Word, Excel, etc).

Methodical and rigorous approach to planning, training, data collection and data management

Self-motivated and able to work efficiently under pressure to meet deadlines, with the autonomy to prioritise your own working schedule and to manage the work of staff on several projects simultaneously

Initiative and horizon scanning to propose innovative projects to build tourism capability

Skilled collaborative worker, with experience working with a range of stakeholders e.g. communities or decision makers

Effective communicator, tailoring high quality communications to a range of audiences

Experience of contributing to community projects

FZS-Z would particularly welcome applications with experience in one or more of the following areas: hotel or lodge management, project management of tourism development sites, training of tourism staff.

Salary: commensurate with qualifications and experience

Start Date:  Feb 2023

Contract Type: Full time; 2yr

Location: NLCP/field