Frankfurt Zoological Society – Zambia

North Luangwa Conservation Programme

Tourism Coordinator

The Frankfurt Zoological Society (FZS) conserves wildlife and ecosystems, focusing on protected areas and outstanding wild places. FZS maintains long-term conservation programmes in Africa, South America, Asia, and Europe. The Africa Programme is FZS’s largest and oldest and is active in five focal countries: the Democratic Republic of Congo, Ethiopia, Tanzania, Zambia, and Zimbabwe (www.fzs.org).

FZS Zambia (FZS-Z) is looking for a tourism coordinator with a background in tourism operations to play a crucial role in our work developing tourism in and around the North Luangwa Conservation Programme (NLCP) and coordinating operations in existing community camps.

The tourism coordinator will oversee the implementation of training and standardisation plans relating to camp management and customer service, as well as managing compliance requirements such as licensing and reporting concerning all tourist activities supported by the North Luangwa Conservation Programme (NLCP).

The role will require a proactive individual to manage relationships with NLCP tourism partners and ensure the smooth running and professionalisation of tourism facilities in and around North Luangwa National Park.  You will have a proven track record in tourism, operations, and coordination. You need to have leadership and interpersonal skills to ensure professional delivery against project aims, objectives, and timelines while meeting regional best practices.  You will be able to run and develop existing structures.  Specifically, you would mentor and support staff to deliver community-based tourism products at NLCP. You will be able to work independently as well as part of a team. This position reports to the FZS-Z NLCP Project and Programme Managers.

Requirements:

Degree qualifications required in relevant field

3+ years post-degree experience in the sector

Broad knowledge of ecotourism principles

Strong organisation and problem-solving ability

Competence in the use of business software programs (MS Word, Excel, etc.)

Driving license with experience driving in rural areas and/or national parks in Zambia

A solid approach to planning and data management

Self-motivated and able to work efficiently under pressure to meet deadlines.

Skilled collaborative worker with experience working with a range of stakeholders, e.g. communities or decision-makers

Effective communicator

Experience in contributing to community projects

FZS-Z would particularly welcome applications with experience in one or more of the following areas: hotel or lodge management, project management of tourism development sites, and training of tourism staff.

Salary: Commensurate with qualifications and experience

Start Date: February 2024

Contract Type: Full-time; 1 year

Location: NLCP/field