Job Brief: IT Technician at Shivay Technologies, Kitwe, Zambia

We are seeking a skilled and experienced IT Technician to join our team. The ideal candidate will have a strong background in repairing and troubleshooting IT hardware products such as laptops, desktops, printers, toners, and networking and security products. This role requires a minimum of 2-3 years of work experience and a solid understanding of IT products. The candidate should be proficient in English and possess excellent problem-identifying skills.

Responsibilities:

Repair and troubleshoot IT hardware products including laptops, desktops, printers, toners, and networking and security products.
Perform routine maintenance and updates on IT equipment.
Diagnose and resolve technical issues efficiently.
Provide technical support and assistance to clients and staff.
Maintain records of repairs and maintenance tasks.
Ensure all IT hardware is functioning optimally and securely.
Stay updated with the latest technology trends and advancements.
Communicate effectively with clients and team members to understand and resolve issues.

Required Candidate Profile:

Minimum of 2-3 years of experience as an IT Technician.
Strong knowledge of IT hardware products and troubleshooting techniques.
Proficient in English with excellent communication skills.
Ability to identify and solve problems efficiently.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Up-to-date knowledge of the latest IT products and trends.