Job Description only available in English
About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees.

Summary

The primary objective of the Technical Support Representative is to provide a specific and dedicated support to 3 pieces of equipment in particular: 2 x 960 and 1 x WA1200, while also monitoring and improving the GET’s/Undercarriage on site business. Target is to ensure that those equipment are maintained to the highest standards, to achieve customer target availabilities and to continuously perform professional high quality work, and to follow up on the GET’s/undercarriage while ensuring the measurements and monitoring are done properly. The TSR will have to provide mentoring and training assistance to the dedicated BIA team and to customer maintenance staff. Following all site and company specific safety procedures and policies, without jeopardizing the safety of himself, co-workers or equipment.

What will be your responsibilities?

The ancillary fleet consist of a fleet of 39 pieces of Komatsu Equipment. Models WD900-3,WD500-3,WA600-6,WA600-6R,WA380-5,WA380-6,GD825A-2,D475A-5EO,D375A-6R,D155-6

Do regular and thorough machine inspections following OEM standards and compile quotations, open and close off jobs, provide detailed maintenance reports to the customer, BIA and Komatsu.
Discuss the above reports with the customer and assist in compiling action plans to rectify the problems as highlighted and maintain open communication channels with the customer and BIA team.
Utilise these reports to also improve parts and service sales to the customer.
Forward and discuss relevant reports with any related departments so as to highlight any kind of problem: warranty, repair, manufacturing, design problems, organizational, …
Comply with customer’s safety regulations, safety standards and customer specific safety standards. Consistently monitor that Tag-Out and Lock-Out procedures are being followed.
Strive to ensure that all people working on the Komatsu equipment are fully aware of the risks and hazards involved in working with this equipment and report unsafe acts to the relevant authorities.
Drive maintenance initiatives and make recommendations to continuously improve the machine availabilities, maintenance staff correct repair procedures and work practices.
Assist in parts planning, especially that which pertains to maintenance, re-builds and planned work.
Monitor and evaluate machine availabilities and report these figures to the Manager.
Assist with compilation of maintenance reports.
Ensures that all required warranty information is provided in a prompt and timely manner. Assists the technical team with compiling data and information required to meet warranty standards and requirements.
Do basic technical training with the customer and Komatsu Field Service Representatives.
Manage any Service personnel reporting to him/her and as and when required any contractors that might be reporting to him/her for a temporary period and ensure they comply to the same high standards of workmanship and safety.
Provide tooling and service related advise to the customer as to promote and improve higher levels of workmanship, reduced labour times, effective troubleshooting and PM-Clinic service.
Comply with legal environmental health and safety regulations, Komatsu environmental health and safety standards and customer specific environmental health safety standards.
Perform any other reasonable task assigned by their Manager.
Who are we looking for?

Must have a Technical Craft Certificate
Minimum of Technical diploma or equivalent qualification
At least 5 years mining experience and earth-moving equipment
Accredited Komatsu equipment training and certification
Proven knowledge and experience on Komatsu EQP Care system & SMAP system
Knowledge and experience on SAP system
Leadership, Mentoring and Team Building capabilities.
Valid Driver’s License
Good communication skills
Strong analytical and problem solving skills
Good understanding of maintenance philosophy
What’s in it for you?

A permanent contract
A competitive salary and an interesting package of extra-legal benefits
A human sized company with international dimension, encouraging autonomy and team spirit
Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
Benefit from a challenging career opportunity with an extensive training program
In this challenging job you get the possibility to take initiative and further develop the function