About Us:

Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto, is a leading player in the Advanced Biomass Cooking sector, dedicated to positive global impacts. As a Zambian/Swedish joint venture, we introduce clean-burning modern cook-stoves that use renewable cooking fuel pellets, our locally produced pellets are an affordable and eco-friendly alternative to charcoal, promoting environmental sustainability and addressing the challenge of deforestation.
We are a young, dynamic start-up company and a leader in the Advanced Biomass Cooking sector, committed to creating positive impacts globally. From humble beginnings, we have cultivated a vibrant spirit and now boast excellent potential for growth. As we flourish, we seek an energetic and committed professional to join our team as Technical Support Officer.
In line with the company’s origins, we are seeking a committed and dynamic individual who can grow into the team and the role. The right person will be eager and brilliant, with strong interpersonal skills, integrity, and a love for systems and processes.

Position Overview:
As the Technical Support Officer, you will play a crucial role in ensuring the smooth functioning of our daily technical operations. This position involves providing comprehensive technical support to contribute to the overall efficiency of our dynamic team.

Responsibilities:

Support:

Devices:
– Provide first line support to branch end-users (this may be in person or remotely).
– Install, configure, and maintain computer hardware, software and networks.
– Enforce IT policies, procedures, and standards to ensure compliance and security.
Fleet: Provide first line support to fleet users (this may be in person or remotely).
Maintenance & Monitoring:

Systems: Monitor and maintain solar backup system, network, CCTV. Resolve or escalate faults when necessary
Client products: Perform maintenance and refurbishment on client products that have been damaged, returned or worn out over time. You will be required to supervise a team.
Fleet: Conduct monitoring routines and inspection protocols to sustain the operational efficiency and security of vehicles.
Procurement: Prepare purchase requisitions for items as need arises and maintain an organized inventory of devices and tools.
Additional Responsibilities:

Reporting: Compile recurring reports.
Ad Hoc Tasks: Undertake other tasks as assigned by supervisors to support the overall efficiency of the department.
Skills requirements:

Effective communication, including writing, speaking and interpersonal communication.
Excellent troubleshooting and problem-solving skills.
Ability to multitask and prioritize work under pressure.
A keen eye for detail and accuracy in work.
Excellent organization skills.
Technical documentation.
Ability to exercise good judgment and effectiveness in working with a high performing team.
Team-oriented attitude.
Ability to exercise good judgment and effectiveness in working with a high performing team.
Team-oriented attitude.
Self-starter.
Requirements:

Minimum Degree in IT, engineering field.
Familiar with networking fundamentals.
Excellent troubleshooting skills.
Proficient in Windows OS and MS Office suite.
Eagerness to learn and contribute to a dynamic team environment.