Job Description

To ensure Customer Retention and after sales service

• Identify process improvements (Cost Savings or efficiency improvements)
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Interface and communicate with other acquirers and vendors in the local and international industry as well as the card associations (Visa/MasterCard) and local organisations
• Collaborate with Technical team and external vendors/switches in order to resolve issues
• Provide end user support, monitor the system, respond to queries, resolve and escalate issues within IT and Business
• Comply with governance in terms of legislative and audit requirements
• Investigate conditions of a business challenge/incident by analysing business and/or technical problems relating to the acquiring / Issuer infrastructure and describe the condition and compile the resolution in accordance with IT / Business

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

08/11/24