WidEnergy is a women-led consumer financing and last mile distribution start-up, focusing on solar solutions, founded in 2016 in Lusaka, Zambia. We are dedicated to the empowerment of women and providing last-mile distribution of clean energy solutions. To date, WidEnergy has provided Solar Home Systems (SHS) to over 13,000 customers.

At WidEnergy Africa Limited, we are guided by our commitment to providing exceptional customer experiences, fostering teamwork, striving for excellence, promoting inclusion and empowerment, respecting the environment, and upholding integrity.

Job Description:

Key responsibilities and accountabilities:

• Ensure all local authorizations and permits to operate are compliant
• Daily Coordination with the headquarter for a physical count of stock levels at the Service Center
• Monitor all stock status from service center to the field and vice versa; should record all statuses on the inventory monitoring sheet.
• Ensure minimum required inventory levels at the Service Center Office
• Identify and recruit rural Sales Agents
• Monitor, evaluate, train and coach the performance of their team of Sales Agents
• Conduct marketing activities in partnership with Sales Agents
• Recollect products from defaulting customers
• Deliver stock, marketing materials and support to agents in timely and helpful manner
• Support stock and cash audit activities

Core duties:

• Collaborate with the sales team to establish and manage local sales and registration targets.

1. Foster a supportive and motivating environment for sales agents and provide ongoing mentorship and support to enhance agent performance.
2. Conduct comprehensive training programs to ensure agents are well-equipped with product knowledge and effective sales techniques.
3. Develop and execute strategies to encourage customer re-commitment to our products and services.
4. Implement fair and ethical repossession practices while protecting the company’s interests.
5. Monitor and manage sales agent inventory levels, ensuring optimal stock availability.

• Keep good records of products returns and spare parts at the Service Center Office
• Keep good records of marketing materials and Sales Agents gear at Service Center Office
• Manage and resolve customer complaints
• Identify and escalate issues to Supervisors
• Achieve monthly KPI scores
• Submit daily reports to the Regional Coordinator

Skills:

• Ability to ride a motorbike
• Strong ability to develop new sales channels and connect with local communities
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Fluent in verbal and written English, and of the main local Zambian language of the region

Qualification & Experience Required:

• Minimum education: Grade 12 or above (1-2 years of university preferred)
• Experience in field sales and team management is a MUST
• Must be a resident of where the Service Center will be located
• Good knowledge of region where the Service Center will be located
• Must be in good physical condition and holder of a motorcycle-driving license
• Must have a strong link in Agribusiness (Desirable)
• Must have basic knowledge on how to use excel, word and power point.