WidEnergy is a women-led consumer financing and last mile distribution start-up, focusing on solar solutions, founded in 2016 in Lusaka, Zambia. We are dedicated to the empowerment of women and providing last-mile distribution of clean energy solutions. To date, WidEnergy has provided Solar Home Systems (SHS) to over 13,000 customers.

At WidEnergy Africa Limited, we are guided by our commitment to providing exceptional customer experiences, fostering teamwork, striving for excellence, promoting inclusion and empowerment, respecting the environment, and upholding integrity.

Job Description:

Key responsibilities and accountabilities:

Ensure all local authorizations and permits to operate are compliant
Daily Coordination with the headquarter for a physical count of stock levels at the Service Center
Monitor all stock status from service center to the field and vice versa; should record all statuses on the inventory monitoring sheet.
Ensure minimum required inventory levels at the Service Center Office
Identify and recruit rural Sales Agents
Monitor, evaluate, train and coach the performance of their team of Sales Agents
Conduct marketing activities in partnership with Sales Agents
Recollect products from defaulting customers
Deliver stock, marketing materials and support to agents in timely and helpful manner
Support stock and cash audit activities
Core duties:

Collaborate with the sales team to establish and manage local sales and registration targets.
Foster a supportive and motivating environment for sales agents and provide ongoing mentorship and support to enhance agent performance.
Conduct comprehensive training programs to ensure agents are well-equipped with product knowledge and effective sales techniques.
Develop and execute strategies to encourage customer re-commitment to our products and services.
Implement fair and ethical repossession practices while protecting the company’s interests.
Monitor and manage sales agent inventory levels, ensuring optimal stock availability.
Keep good records of products returns and spare parts at the Service Center Office
Keep good records of marketing materials and Sales Agents gear at Service Center Office
Manage and resolve customer complaints
Identify and escalate issues to Supervisors
Achieve monthly KPI scores
Submit daily reports to the Regional Coordinator
Skills:

Ability to ride a motorbike
Strong ability to develop new sales channels and connect with local communities
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Fluent in verbal and written English, and of the main local Zambian language of the region
Qualification & Experience Required:

Minimum education: Grade 12 or above (1-2 years of university preferred)
Experience in field sales and team management is a MUST
Must be a resident of where the Service Center will be located
Good knowledge of region where the Service Center will be located
Must be in good physical condition and holder of a motorcycle-driving license
Must have a strong link in Agribusiness (Desirable)
Must have basic knowledge on how to use excel, word and power point.