Reporting to the CEO, the Systems Administrator will be responsible for the upkeep, configuration, and reliable operation of our computer systems, ERP, SFA, servers, and data security systems.

Key Responsibilities

1. Monitoring and maintaining networks and servers
2. Upgrading, installing and configuring new hardware and software to meet company objectives
3. Implementing security protocols and procedures to prevent potential threats
4. Creating user accounts and performing access control
5. Performing diagnostic tests and debugging procedures to optimize computer systems
6. Documenting processes, as well as backing up and archiving data
7. Developing data retrieval and recovery procedures
8. Designing and implementing efficient end-user feedback and error reporting systems
9. Supervising and mentoring IT department employees, as well as providing IT support
10. Keeping up to date with advancements and best practices in IT administration
11. Supporting internal teams with Enterprise Resource Planning training and troubleshooting needs
12. Supporting & training internal teams with sales force automation tools
13. Coordinate with 3rd party technological providers as necessary for both hardware and software troubleshooting

Key Requirements

1. Bachelor’s degree in computer science, information technology, information systems, or similar.

2. Applicable professional qualification in the following is mandatory:

a. Microsoft Office & SAP B1

b. Cisco Certification is a plus

3. At least two years’ experience in a similar role.

4. Extensive experience with IT systems, networks, and related technologies

5. Solid knowledge of best practices in IT administration and system security

6. Exceptional leadership, organizational, and time management skills

7. Strong analytical and problem-solving skills

8. Excellent interpersonal and communication skills