Employment Opportunity

Newrest Zambia Ltd, a company specializing in inflight catering, is looking for a young, energetic, and qualified person to fill the position of ICT Support Officer.

Job Purpose

The position will provide support and respond to requests from information system users for all matters relating to equipment and business applications in a logic of continuity of service.

Main activities

• Prepares, installs, and troubleshoots office equipment (computers, printers, etc.)
• Handles support requests and resolves incidents
• Internal and external product support
• Installs new infrastructure for internal and external clients
• Provides 2nd line support and training on frequently asked questions
• Conduct inspections on the office visits, monitoring the IT functionality and cleanliness of offices and server rooms
• Analysis of new system requirements and impact analysis.
• Maintain code and document repositories to ensure integrity and traceability.
• Maintain audit trail of tasks and work with resolutions and outcomes.
• Assists in the implementation of other Newrest applications
• Installs and configures computer hardware, software, systems, networks, printers, and scanners
• Monitors and maintains computer systems and networks
• Responds promptly to service issues and requests
• Provides technical support across the company (this may be in person or over the phone)
• Sets up accounts for new users

Minimum Qualifications, Experience, and Competencies

• Diploma in Information Technology (IT)
• Professional certification in IT would be an advantage
• 3 years experience in a similar field/position.
• Ability to think through challenges logically.
• A good knowledge of how software and operating systems work.
• Installation and configuration of Mac and Windows operating systems
• Installation and configuration of Android and Apple mobile devices (Smartphone and tablet)
• Management of network devices (switchs) – CCNA would be appreciable
• Knowledge of LAN/WAN, TCP/IP, Vlan, switching, routing
• Knowledge of the Office365 suite; OneDrive, SharePoint, Teams