Water Supply And Sanitation Company Limited

Chambeshi Water Supply and Sanitation Company Limited (ChWSSC), is the Utility Company based in Northern and Muchinga Provinces of Zambia providing water and sanitation services under the provision of the Water and Sanitation Act No. 28 of 1997.

The vision of the Company is be “National Best in Water Supply and Sanitation Services” and whose mission is to “Sustainably provide quality Water Supply and Sanitation Services to the satisfaction of the customer while embracing innovation and stakeholder support”

To achieve this, the company endeavors to ensure that it has the adequate staff with the right skills.

The Company now invites applications from suitably qualified Zambians to fill the following vacancy:

1. Distribution Supervisors- Salary Grade Cms-5

JOB PURPOSE:

To coordinate and supervise Operations and Maintenance activities on the Water Distribution networks subdivided into Branches and Zones for maximised effectiveness and efficiency and supervises activities targeted at business growth.

MAIN DUTIES AND RESPONSIBILITIES

•  Coordinates Engineering related customer complaints and reported faults across entire water distribution system.
• Coordinates Engineering measurements and technical evaluations of Performance of the distribution network against installed Capacity
• Supervision of Operations and maintenance of the water distribution facilities focusing on effectiveness and efficiency for attainment of approved water supply targets
• Establishment and/or Approval of Technical Specifications and estimates prepared by HQ Engineers for extension of networks
• Developing and optimizing Water Supply Regimes in liaison with HQ Engineers / Zone Superintendents for provision of equitable water supply to customers
• Liaises with projects implementation unit to carry out network designs and construction in new development areas.
• Coordinates and facilitates for proactive repairs of water distribution network infrastructure inclusive of Maintenance of appurtenances (Valves, meters and Fire hydrants)/ / implemented Active Leakage Control (ALC) program
• Ensure safety, health and environment regulations are observed
• Preparation of Operations and maintenance reports

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Form V) School Certificate including Math & English.
• Bachelors of Engineering Degree in Civic or Chemical
• Paid up Member of the Engineering Institute of Zambia -EIZ
• Minimum of 3 Years practical work experience in a reputable institution

2. Production Supervisor Salaray Grade Cms-5

JOB PURPOSE

To coordinate and supervise Water Production, Treatment, Storage and Transmission activities for maximised effectiveness and efficiency.

MAIN DUTIES AND RESPONSIBILITIES

• Assists in technical evaluations of Performance against installed Capacity of waterworks Facilities and equipment (borehole pumps, booster pumps, and Chlorine dosing facilities)
• Supervision of Operations of water supply facilities focusing on effectiveness and efficiency for attainment of approved water production targets
• Assist in preparation of Technical Specifications and estimates for Equipment and Pumping Units for installations and replacements
• Assists in developing and optimizing Water Supply Regimes in liaison with Branches / Zones for the achievement of optimized water supply regimes for provision of equitable water supply to customers
• Liaises with projects implementation unit to carry out new ground water source development.
• Coordinates Preventive Maintenance and Repairs of the Water Supply infrastructure and appurtenances to avoid avoidable equipment failure (Boreholes, Reservoirs, Transmission lines, Valves and Fire hydrants)
• Plan and coordinate works for timely repair of Electrical Equipment at borehole sites
• Plan and coordinate works for timely repair of leakages on transmission networks and Appurtenances (physical losses)
• Ensure safety, health and environment regulations are observed
• Preparation of Operations and maintenance reports

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Form V) School Certificate including Math & English.
• Bachelors of Engineering Degree in Electro-Mechanical, Civil, Chemical or Electrical
• Paid up Member of the Engineering Institute of Zambia
• Minimum of 3 Years practical work experience in a reputable institution

3. Internal Auditor- Salary Grade Cms-4

JOB PURPOSE:

Responsible for conducting audits across various departments in order to ensure adherence to internal controls and consumer compliance. Assists the Head-Audit and Risk Services to supervise and guide assigned officers within the department.

MAIN DUTIES AND RESPONSIBILITIES

• Assisting the Audit Services Head in preparing the annual audit work plan and the audit strategy.
• Participate in preparation and consolidation of the departmental budget in order to facilitate acquisition and allocation of resources
• Make recommendations to the Head-Audit and Risk Services on reviews to the Audit Strategy, Audit Policies and Procedures to enhance the workflow in the department
• Conduct independent and objective planned, follow up, ad hoc and forensic audit assignments in accordance with the audit procedures and terms of reference
• Issue audit reports and working papers with recommendations on internal controls, consumer compliance and corporate governance systems and make recommendations to strengthen observed deficiencies in policies, procedures and system processes.
• Supervise and coach subordinates in conducting planned, follow up, ad hoc and forensic audits including report writing, case management, working papers security and records management
• Educate and guide auditees by disseminating basis of risk profiling and risk rating.
• Undertakes timely preparation and submission of audit reports and working papers for review to the Audit and Risk Manager within the prescribed reporting timeline
• Participate in the development of the risk and disaster management plan in order to facilitate risk identification and implementation of the risk response strategy.
• Coordinate with the Auditor General’s office and External Auditors and advise the Head-Audit and Risk on any issues for escalation to the board and management
• Ensure that individual performance targets, skills assessment and development targets are set, and appraisals undertaken with the supervisors in accordance with the performance management timelines in order to enhance individual and organizational performance.
• Ensure that performance targets, skills assessment and development targets are set, and appraisals undertaken with subordinates in accordance with the performance management timelines in order to enhance individual and organizational performance
• Prepare accurate routine Internal Audit and special reports required by management and the board on a monthly/ quarterly and annual basis.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Form V) School Certificate including Math & English.
• Full professional accounting qualification such as ACCA, CIMA, ZICA, CA-Zambia or its equivalent.
• Member of ZICA /ACCA /CIMA, Institute of Internal Audit
• Master of Finance/MBA is an added advantage or its equivalent.
• Proven Business Knowledge and practical experience in the water sector
• 4 years ‘work experience as an Internal Auditor or similar role, preferably in auditing/controlling or closely related field is highly desirable.

4.  Ict Officer-system Development-salary Grade Cms-4

JOB PURPOSE:

To manage databases and provide support services to end users.

MAIN DUTIES AND RESPONSIBILITIES

• To ensure that all applications that are of relevance to system users are configured and running seamlessly and work closely with the online and offline branches to provide end-user support and issue resolution.
• Perform periodic security audits and system or network vulnerability assessments.
• To secure all installed systems by developing system access, monitoring, control and evaluation. Implementing and testing disaster recovery and perform regular and on-demand system backups and recoveries on all Servers.
• Assist to manage & troubleshoot networks, intranet & internet connectivity throughout the organization.
• To perform a wide range of system administration duties on the Windows Server Domain controller and other servers including install, debug, maintain, upgrade, and general support.
• Interface with vendors for procurement & maintenance of all IT infrastructures.
• To assist in the organization in inventory management of all hardware and software resources and actively participate in hardware maintenance schedules.
• To create and maintain documentation for all processes and procedures in the systems administration section.
• Assist to develop and maintain the corporate website.
• Detection of cyber crime
• To provide and recommend system technologies to support business requirements and any other advice as necessary
• Provide support in Disaster Recovery Sites
• Prepare accurate routine reports required by the supervisor on a monthly basis.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Form V) School Certificate including Math & English.
• Degree in Computer science, Information Technology or equivalent from a recognized university/institution.
• Specialized in programming is added advantage
• Paid up Member of Engineering Institution of Zambia.
• 3 years’ experience in Systems Administration or related.

5. Credit Controller Salary Grade Cms-4

JOB PURPOSE

Responsible for coordinating revenue collection and implementing debt management strategies.

MAIN DUTIES AND RESPONSIBILITIES

• Provide input to the formulation and implementation of debt management strategy to ensure improved revenues.
• Follow up of credit from our clients-Debtors at the end of every month.
• Provide input into District long term plans and budgets designed to improve service delivery and revenue generation within the framework of overall objectives of the Company.
• Assign work and supervise activities of revenue section to achieve targets and goals in line with overall District, division and corporate objectives.
• Participates in finding solutions to problems faced by the marketing and customer services as a whole.
• Ensure disconnections of delinquent accounts carried out promptly to avoid build-up of outstanding debts.
• Ensure paid up clients are reconnected within service standards set by NWASCO.
• Manage and maintain disconnection database
• Maintain accurate and up to date client details and account records
• Reconciliation of clients’ accounts to the agreed balance/ amount.
• Monitor overdue payments by the use of spreadsheets, anticipate developments and identify
• Monitor and regulate revenue section operations to ensure attainment of set performance targets.
• Follow up customer complaints and resolve the same in a timely manner.
• Respond to customer queries by providing feedback
• Handles disputed accounts and negotiate with clients to bring payment in line with terms.
• Undertake and agree to performance targets and conduct appraisal for all staff under his/ her supervision, ensuring they are meeting the set objectives and contributing to the achievement of strategic objectives.
• Prepare and present performance reports to the Director.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Form V) School Certificate including Math & English.
• A degree in Economics, Business Administration, Finance, Accounting or Business Administration
• 4 years’ experience in debt Management or related.

6. Head Business Development And Faecal Sludge Management-salary Grade Cms-3

JOB PURPOSE

Responsible for developing business solutions for Faecal Sludge Management (FSM) and formulating effective business plans to generate more revenue for CHWSC as well as devising marketing strategies to attract and ensure customer loyalty, taking into account social and gender issues.

MAIN DUTIES AND RESPONSIBILITIES

• Research the market for identifying new business opportunities and present report to management for further consideration.
• Develop business proposals for identified new and existing cluster of customers.
• Develop business and marketing plans in coordination with corporate planning manager and marketing manager respectively, to achieve FSM revenue aims and objectives.
• Analyse budgets and actual performance regarding revenue expenses and service deficiencies in order to provide recommendations for FSM business growth and problem resolution.
• Develop product/service branding and initiate media communication activities such as press releases and advertisements aimed at growing customer base.
• Develop creative strategies to attract and retain customers including interviewing them to take their requirements and feedback to be incorporated in into the business growth plan.
• Develop strong customer relationships in order to generate high volume of prospective customers and explain the advantages of FSM services offered; follow up with them in order to close the business deals and timely respond to customer queries regarding the services.
• Participate in industrial fora, customer discussions, and conferences as a representative of the organization to develop in-depth knowledge about best FSM business practices and industry trends.
• Prepares and timely submits monthly reports to Director Commercial Services analysing performance as well as making recommendations for further presentation to Supervisor for action.
• Prepares the budget for FSM in consultation with Supervisor for consolidation in the departmental and Corporate Budget.
• To assess number of households served by each District and to ascertain FSM coverage progress
• Assess volume of sludge emptied by each District and disposed at the FSTP
• Consolidate customer complaints received by customers for each District
• Ensure on-site-sanitation are mapped and captured to facilitate ease of follow-up business and monitoring

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Form V) School Certificate including Math & English.
• Bachelor’s degree in Business Administration, Accountancy, Economics or any business-related qualification
• Member of ZICA /ACCA /CIMA, or Zambia Institute of Marketing
• Master of Finance/MBA is an added advantage or its equivalent.
• Proven Business Knowledge and practical experience in an engineering industry or Company.
• 4 years ‘work experience in marketing or similar role, preferably in the water sector is highly desirable.

7.   Customer Services Officer- Salary Grade Cms-5

JOB PURPOSE:

To contribute to the financial viability of the Company by strict maintenance of the billing cycle and bill distribution and revenue collection from GRZ accounts, maintenance of DDACC accounts and customer complaint resolution.

MAIN DUTIES AND RESPONSIBILITIES

• Interprets and implements the commercial policy
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend revenue collection methods to management by collecting customer information and analysing customer needs
• Prepare reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as needed
• Undertakes Revenue Collection from GRZ and Commercial institutions through physical visitations
• Receive investigate and resolve customer queries, referred from districts.
• Prepare and submit accounts to be handled to Bailiffs.
• Prepare identified accounts that qualify for debt write off.
• Prepare a monthly commercial report, as per standardized format.
• Cancel or upgrade accounts

QUALIFICATIONS AND EXPERIENCE

• Full Grade 12 Certificate or its equivalent with passes in English and Mathematics
• Degree in Business Administration, Marketing, Accountancy or any business-related discipline where time to qualify is up to 3 years.
  Minimum relevant work experience of 3 years.
• Must be Reliable, Honest, integrity keeper, Computer literate and able to Numerate.
• Must be proficient in Microsoft package
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Proven customer support experience

8. Plant Operators’ Salary Grade Cms-7

JOB PURPOSE

To operate and monitor the operations and performance of all equipment, gauges and charts in the pump stations and water treatment plants in order to ensure adequate and quality water and service delivery.

MAIN DUTIES

• Responsible for proper operation of the Water Treatment Plant or Intake Plant
• To maintain a consistent supply of high-quality water to the water distribution system
• Inspects and ensures the proper operation of Treatment Plant equipment (Pumps, Valves, Sensors, Control Panels, Chemical Dosing System and related equipment).
• Makes decisions on chemical feed rates and plant process operations to treat a varying water quality and flow rate as required by the water system demand.
• Operates and maintains pumping stations and other related facilities.
  Performs standardized laboratory tests for treatment plant process control (alkalinity, turbidity, chlorine residual, PH, etc.).
• Cleans, lubricates, adjusts, operates, and assists in repairing water pumps, motors, chemical feed, and related equipment.
• Reads and records measurements of meters, gauges, and recording charts.
  Registers daily water quantities pumped.
• Collects a variety of water samples for laboratory analysis, process control, and regulatory compliance.
• Operates and monitors clear well for total production, chlorine residual, and draw down measurements.
• Initiates and oversees filter backwashes.
• Handles and transports chemicals in a safe and proper manner.
• Responsible for the performance of work in a safe and proper manner of an assigned shift; may train new employees in proper and safe work methods and WTP operations.
• Performs a variety of general maintenance duties (e.g. painting, cleaning, and grounds keeping) at the Water Treatment Plant and related facilities.
• Conducts public tours of the WTP for public relations and educational purposes.
• Performs complex mathematical calculations to determine plant process requirements and efficiencies.
• Performs related duties similar to the above in scope and function as required.

QUALIFICATIONS AND EXPERIENCE

• Grade 12(Form v) School Certificate.
• Craft certificate in Water Supply and Operations.
  Diploma in Water Supply and Operations will be added advantage
• Member of EIZ
• Work experience of a minimum of 2 Years.
• Able to work with minimum supervision.
• Self-disciplined
• Ability to work in solitary conditions for long hours

9. Cashiers-salary Grade Cms-7

JOB PURPOSE:

Receipts, reconciles and declares daily collections for purposes of accountability.

MAIN DUTIES

• Receives, counts and verifies actual receipts with daily collection reports from Cashiers of various pay points for accountability.
• Receives, counts and verifies actual receipts with daily collection reports from Cashiers of various pay points for accountability.
• Deposits all collections in the Company’s bank account on daily basis for accountability.
• Ensures that all Electronic Transfer Receipts are captured for purposes of updating customer accounts.
• Prepares and submits daily summary collection reports for management information.
•  Submits daily collections reports and bank deposit slips to for verification and updating the cash books.
• Reconciles and declares collected payments to the head cashier for depositing.
• Updates manual receipts in the billing system on daily basis.
•  Operates as a frontline officer and responds to customer enquiries.
• Ensures manual receipts are updated in the billing system on daily basis.

QUALIFICATIONS AND EXPERIENCE

• Grade 12(Form v) School Certificate including Mathematics.
• Diploma in Accounting, CA-Zambia, ACCA, CIMA or equivalent.
• Work experience of a minimum of 2 Years.
• Paid up Member of ZICA
• Able to work with minimum supervision.
• Self-disciplined
• Ability to work in solitary conditions for long hours

10. Customer Service Assistants-salary Grade Cms-8

JOB PURPOSE:

To receive and resolve customer queries.

MAIN DUTIES

• Receives complaints and logs them in the management information system to ensure complaint registration.
• Participation in Revenue enhancement program
• Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer in order to ensure customer satisfaction.
• Submit customer information for account opening and unregistered properties to ensure increased billing.
• Courteously handles customers by upholding customer etiquette.
• Reconcile customer’s accounts and raise adjustments where necessary
• Closing resolved complaints
• Analysing NRW complaints (Accounts in credit, system generated complaints)
• Submission of customer information for amending customer records
• Drafts letters to customers (feedback to complaints)
• Collections of meter readings and input into the system
• Provide reasonable assurance on matters that require immediate action
• Performs any other duties as delegated by superiors.

QUALIFICATIONS AND EXPERIENCE

• Grade 12(Form v) School Certificate including Mathematics.
• Certificate in Business Administration, IT, Marketing
• Work experience of a minimum of 2 Years.
• Able to work with minimum supervision.
• Self-disciplined
• Ability to work in solitary conditions for long hours

11. Driver-salary Grade Cms-8

JOB PURPOSE:

To drive in a safe manner assigned Company vehicle, in order to transport staff, goods, equipment and mail.

MAIN DUTIES

• Drives the assigned vehicle transporting staff to and from work and collecting/delivering materials, parcels, mail etc, while observing traffic rules and regulations
• Cleans the assigned vehicle in order to maintain it in a clean and serviceable condition.
• Conducts daily pre operating check on the assigned vehicle, by checking tyre pressure, oil and water levels, indicators etc to confirm that vehicle is fit for service.
• Ensures regular servicing of the assigned vehicle by alerting supervisor on due service date or mileage so as to maintain the vehicle in sound working condition.
• Logs all trips in the vehicle log book for accountability.
• Reports all accidents involving a Company vehicle under his care, to the police and makes a sketch of the position of the vehicle, takes the particulars of the other vehicle and its Driver, and at the earliest opportunity reports to the supervisor
• Parks the assigned vehicle in a safe and authorized place
• Performs any other duties as assigned by the Supervisor from time to time.

QUALIFICATIONS AND EXPERIENCE

•  Grade 12(Form v) School Certificate including Mathematics and English
• Craft Certificate in Auto Mechanics
• Class C Driver’s license a must
• Work experience of a minimum of 3 Years.
• Able to work with minimum supervision.
• Self-disciplined
• Ability to work in solitary conditions for long hours

12. Office Assistant-salary Grade Cms-8

JOB PURPOSE:

To clean and secure offices and collect and distribute/deliver mail from Post Office/Registry to designated offices and other institutions

MAIN DUTIES

• Maintains an efficient filing system for CHWSC’s personal and operational files
• Collects and delivers mail, newspapers and circulates files, memoranda, within the office to facilitate company operations
• Posts, collects mail from the post office and delivers mail as required
  Maintains incoming and outgoing mail registers
• Undertakes timely photocopying, duplicating, binding and shredding of documents to facilitate smooth operations of the Company
• Clean and Secure offices
• Performs any other duties as assigned by the supervisor

QUALIFICATIONS AND EXPERIENCE

• Grade 12(Form v) School Certificate including Mathematics and English
• Certificate in Management Studies,
• Work experience of a minimum of 3 Years.
• Able to work with minimum supervision.
• Self-disciplined
• Ability to work in solitary conditions for long hours

13. Front Office Secretary-salary Grade Cms-6

JOB PURPOSE

To assist in managing the Front Office, send and receive telephone calls and direct them to the appropriate officers of the company thereby ensuring the smooth running of operations of the company.  Serves visitors by greeting, welcoming, and directing them appropriately; notifies personnel of visitor arrival; maintains security and telecommunications system.

MAIN DUITIES

• Managing the front office to ensure effective telephone and mail communications both internally and externally to maintain professional image
• Provide basic information, such as hours of operation or directions to the place, and direct other inquiries to the appropriate staff member.
• Keeps accurately records of appointments and assignments in order to ensure timely attention and action.
• Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries. Directs visitors by maintaining employee and department Directories, giving instructions
• Perform routine clerical and administrative duties, such as sorting mail, filing, entering data, and signing for packages.
• Keep tabs on who is coming and going by following procedures; monitoring logbook; issuing visitor badges as well as reporting anything suspicious.
• Responsible for conferring and coordinating with other departments
• Keeping all the stationery in the organization up to date and order for fresh stock.
• Supervising the housekeeping department and ensuring that all the items are there in the stock
• Keeps all important phone and fax numbers, e-mail addresses and physical addresses by recording in the Directors for follow up and business transactions of the office.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Perform any other duties as delegated by superiors.

QUALIFICATIONS AND EXPERIENCE

• Grade 12(Form v) School Certificate including Mathematics.
• Diploma in Secretarial and Office Management or related field from a recognized University/Institution.
• Work experience of a minimum of 3 Years.
• Able to work with minimum supervision.
• Self-disciplined
• Ability to work in solitary conditions for long hours

14. Head Water Safety And Quality Services-salary Garde-cms 3

JOB PURPOSE

Coordinate and supervise water production operations for the different facilities by ensuring that attainment of the set production and quality standards efficiently and effectively as well as transmission of water.

MAIN DUITIES

• Responsible for assisting in planning and management of the water production process.
• Check chemical inventory to ensure that there are the proper amounts of chemicals on hand to operate the plant and order as needed
• Carry out inventory of the water treatment chemicals on a regular basis and advises the supervisor.
• Carry out and implement initiatives supporting the water treatment processes and facilities improvements.
• Assists with planning, organizing and directing the uninterrupted operation of the water production plant, pumping stations, wells, storage tanks, to maintain operations within permit parameters and meet reclaimed water demands.
• Assist in managing water quality at the treatment plant and throughout the distribution system.
• Review and audit water demand versus production. Ensure accuracy of production figures through monitoring, meter calibration maintenance, and remedial action to correct discrepancies
• Inspect plant equipment as necessary and order operating supplies and equipment as necessary
• Provides input into the departmental budget.
• Prepare duty Schedules for subordinates and ensure that overtime summaries are prepared and submitted on time.
• Develop, implement, review and train appropriate staff on standard operating procedures for the operation of the water treatment plant, wells and well field, pumping stations, reservoirs and towers.
• Manage and encourage staff, optimizes their outputs and effectively manages relationships in order to achieve organizational goals.
• Undertake and agree to performance targets and conduct appraisal for all staff under his/ her supervision.
• Ensure safety, health and environment regulations are observed
• Ensure proper safety standards and precautions are followed; establish and implement effective safety training.
• Prepare and submit comprehensive preventative maintenance reports to the Projects Engineer –Infrastructure Planning and Development on a monthly basis.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Form V) School Certificate including Math & English.
• Bachelor of Engineering- Chemical or equivalent from a recognized University/Institution.
• Paid up Member of EIZ
• Proven Business Knowledge and practical experience in an engineering industry or Company.
• 4 years ‘work experience in similar role, preferably in the water sector is highly desirable.