Primary Responsibilities
1. Team Management: Supervise a team of sales associates, cashiers, and other support staff to ensure efficient store operations.
2. Customer Service: Ensure excellent customer service by responding to customer inquiries, resolving complaints, and providing a positive shopping experience.
3. Store Operations: Oversee daily store operations, including opening and closing procedures, inventory management, and maintaining a clean and organized store environment.
4. Inventory Management: Monitor inventory levels, identify stock shortages, and order merchandise as needed to ensure adequate stock levels.
5. Sales and Merchandising: Implement visual merchandising strategies to drive sales, promote products, and maintain a visually appealing store display.

Secondary Responsibilities
1. Employee Development: Train, coach, and develop employees to improve performance, knowledge, and skills.
2. Conflict Resolution: Resolve employee conflicts, address performance issues, and provide constructive feedback.
3. Loss Prevention: Implement loss prevention strategies to minimize shrinkage, theft, and other forms of loss.
4. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements.
5. Reporting and Analysis: Prepare and submit reports on sales, inventory, and employee performance to management.

Additional Responsibilities
1. Covering Shifts: Fill in for absent employees or cover shifts as needed to ensure adequate staffing.
2. Special Projects: Participate in special projects, such as store remodels, inventory audits, or employee training initiatives.
3. Communication: Communicate effectively with employees, customers, and management to ensure seamless store operations.

Key Performance Indicators (KPIs)
1. Sales growth and revenue targets
2. Customer satisfaction and loyalty
3. Employee engagement and retention
4. Inventory management and control
5. Loss prevention and shrinkage reduction

Required Skills and Qualifications
1.G12 certificate, diploma or equivalent required; in business, hospitality management, or related field preferred
2. 2+ years of retail management experience
3. Excellent leadership, communication, and interpersonal skills
4. Strong analytical and problem-solving skills
5. Ability to work in a fast-paced, dynamic environment
6. Proficiency in Microsoft Office and retail management software