Designation: SME Relationship Officer – North (1)

Reporting Line : Head of Operations

Business Unit: Operations

Location:  Kitwe

Job Purpose: Responsible for developing and maintaining SME customer relationships and maintain a high quality SME loan portfolio through borrower due diligence, credit proposal preparation and disciplined portfolio monitoring. 

Key Outputs & Responsibilities:

• Identifying and attracting new SME clients to MFZ
• Coordinate the Recruitment, management and retention of SME customers
• Ensure high level stakeholder management for all off takers
• Ensure 100% adherence to KYC on all loan applications
• Ensure all loan applications are loaded in the system
• Ensure adherence to Customer Service Charter and delivery of good servic
• Manage and grow key account plans for respective off-takers
• Provide Daily, Weekly and monthly activity reports
• Conduct Site visits
• Ensure to own personal performance review measurement in line with performance contract.
• Maintain a high standard of operational control including adherence to risk management, guidelines and product policies.
• Conduct consistent market intelligenc
• Meeting portfolio quality targets set by management
• Should have good Networking abilities

Qualifications & Experience

• Grade 12 School Certificate
• Degree in Business Administration or any business related degree
• At least 3 years’ experience in a similar role